Kevin Dave Tingdan, Customer Service Professional

About

I'm a self-motivated professional that thrives on innovation and overcoming challenges, learning new skills and encouraging growth in those around me. I specialize in setting up appointments and generating high quality leads. I have worked with Real Estate Investors, Agents and Brokers. I have also worked with big US companies in the past as a Customer Service professional. My goal is to make your business run smoother and I always have my eyes open for ways to increase productivity and profit. When YOU win, I win! :) I would love to talk to you on how I can help you with your business!

Experience

House Buyers of America Inc

Jan 2022 – Nov 2024

Remote

Real Estate Settlements Consultant

- Coordinating with the Seller, Title Company, and Field Manager during a property acquisition - Reaching out to Sellers, Buyers, and Agents after closing and ask for feedback - Responsible for getting Google, Better Business Bureau, Facebook, and Yelp Reviews from Sellers, Buyers, and Agents - Sending Daily Report to CEO regarding Feedback and Reviews - Managing and Merging Duplicate Leads in CRM [Dynamic 365] - Responding to General inquiries and Complaints [Podium] - Managing Utilities for Acquired Properties - Making sure all team members of the Sales Team are responding to client messages - Sending Weekly Report to CEO regarding Sales Team response data

EZ Home Buyers

Feb 2021 – Dec 2021

Remote

Real Estate Acquisitions Specialist

- Reaching out to home owners and offering cash to buy their property as-is - Setting up Property Walk Through - Nurturing Leads until they Close

Urban Home Buyers

Sep 2019 – Jan 2021

Remote

Real Estate Acquisitions Specialist

- Reaching out to home owners and offering cash to buy their property as-is - Can also offer Sub-to or Seller Financing option - Setting up Property Walk Through - Nurturing Leads until they Close

Emperor House Buyers

Dec 2018 – Sep 2019

Remote

Real Estate Acquisitions Specialist

- Reaching out to home owners and offering cash to buy their property as-is - IF Cash Offer doesn’t work for the home owner -- We offer to list the property - Setting up Property Walk Through - Nurturing Leads until they Close

Keller Williams Realty, Inc.

Oct 2016 – Nov 2018

Remote

Realtor Recruitment Assistant

- Reaching out to High Producing Realtors and Inviting them for a 1-ON-1 Meeting with Market Center Broker/Team Leaders - IF Declined -- Offering a Free Business Planning Seminar with the Team Leaders OR Free Admission to a KW Event in the area

Realty One Group

Jan 2016 – Sep 2016

Remote

Real Estate Inside Sales Agent

- Reaching out to potential Buyers and Sellers (FSBO, Expired Listings, Social Media and Website Leads) - Circle Prospecting (Calling the whole neighborhood to check who’s thinking of selling their property)

RedBox

Nov 2014 – Jan 2016

Outsourced

Production Floor Support/Supervisor

- Assisting newly trained customer service representatives during their first few months - Answering product questions and doing one on one coaching - Providing team training/huddles - Answering escalation calls

DirecTV

Jun 2012 – Oct 2014

Outsourced

Billing Specialist

- Answering Inbound Calls - Assisting customers with their billing and programming issues - Basic Troubleshooting - Upselling new programming features/services

SallieMae

Feb 2012 – Jun 2012

Outsourced

Student Loan Servicing Agent

- Answering Inbound Calls - Assisting customers with their delinquent and active student loans - Offering best payment plans and methods

Sears

Nov 2011 – Jan 2012

Outsourced

Online Customer Care Advisor

- Answering Inbound Calls - Assisting customers with their online orders/purchases - Website walkthrough and upselling new products - Resolving all customer inquiries and issues

Hawaiian Airlines

May 2007 – Nov 2011

Outsourced

Corporate Desk & Re-accommodation Agent

- Answering Inbound Calls from Corporate and Elite Customers - Assisting customers with their flight reservations - Building account templates for corporate members - Calling passengers on delayed flights - Offering to re-book to another flight or another airline - Providing possible compensation - Responding to email complaints

Education

University of the Cordilleras

Jun 2004 – Apr 2007

Information Technology

Kevin Dave Tingdan

Customer Service Professional

Skills

Languages