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Kevin Dave Tingdan

Customer Service Professional

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Intro
Naguilian, Philippines
Studied Information Technology at University of the Cordilleras
Consumer Services
remoteprokevin.website2.me
Joined April 2, 2025

Skills

Languages

English
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Native or Bilingual
About
I'm a self-motivated professional that thrives on innovation and overcoming challenges, learning new skills and encouraging growth in those around me. I specialize in setting up appointments and generating high quality leads. I have worked with Real Estate Investors, Agents and Brokers. I have also worked with big US companies in the past as a Customer Service professional. My goal is to make your business run smoother and I always have my eyes open for ways to increase productivity and profit. When YOU win, I win! :) I would love to talk to you on how I can help you with your business!
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Experience
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House Buyers of America Inc
Jan 2022 – Nov 2024
Remote
Real Estate Settlements Consultant
- Coordinating with the Seller, Title Company, and Field Manager during a property acquisition - Reaching out to Sellers, Buyers, and Agents after closing and ask for feedback - Responsible for getting Google, Better Business Bureau, Facebook, and Yelp Reviews from Sellers, Buyers, and Agents - Sending Daily Report to CEO regarding Feedback and Reviews - Managing and Merging Duplicate Leads in CRM [Dynamic 365] - Responding to General inquiries and Complaints [Podium] - Managing Utilities for Acquired Properties - Making sure all team members of the Sales Team are responding to client messages - Sending Weekly Report to CEO regarding Sales Team response data
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EZ Home Buyers
Feb 2021 – Dec 2021
Remote
Real Estate Acquisitions Specialist
- Reaching out to home owners and offering cash to buy their property as-is - Setting up Property Walk Through - Nurturing Leads until they Close
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Urban Home Buyers
Sep 2019 – Jan 2021
Remote
Real Estate Acquisitions Specialist
- Reaching out to home owners and offering cash to buy their property as-is - Can also offer Sub-to or Seller Financing option - Setting up Property Walk Through - Nurturing Leads until they Close
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Emperor House Buyers
Dec 2018 – Sep 2019
Remote
Real Estate Acquisitions Specialist
- Reaching out to home owners and offering cash to buy their property as-is - IF Cash Offer doesn’t work for the home owner -- We offer to list the property - Setting up Property Walk Through - Nurturing Leads until they Close
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Keller Williams Realty, Inc.
Oct 2016 – Nov 2018
Remote
Realtor Recruitment Assistant
- Reaching out to High Producing Realtors and Inviting them for a 1-ON-1 Meeting with Market Center Broker/Team Leaders - IF Declined -- Offering a Free Business Planning Seminar with the Team Leaders OR Free Admission to a KW Event in the area
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Realty One Group
Jan 2016 – Sep 2016
Remote
Real Estate Inside Sales Agent
- Reaching out to potential Buyers and Sellers (FSBO, Expired Listings, Social Media and Website Leads) - Circle Prospecting (Calling the whole neighborhood to check who’s thinking of selling their property)
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RedBox
Nov 2014 – Jan 2016
Outsourced
Production Floor Support/Supervisor
- Assisting newly trained customer service representatives during their first few months - Answering product questions and doing one on one coaching - Providing team training/huddles - Answering escalation calls
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DirecTV
Jun 2012 – Oct 2014
Outsourced
Billing Specialist
- Answering Inbound Calls - Assisting customers with their billing and programming issues - Basic Troubleshooting - Upselling new programming features/services
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SallieMae
Feb 2012 – Jun 2012
Outsourced
Student Loan Servicing Agent
- Answering Inbound Calls - Assisting customers with their delinquent and active student loans - Offering best payment plans and methods
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Sears
Nov 2011 – Jan 2012
Outsourced
Online Customer Care Advisor
- Answering Inbound Calls - Assisting customers with their online orders/purchases - Website walkthrough and upselling new products - Resolving all customer inquiries and issues
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Hawaiian Airlines
May 2007 – Nov 2011
Outsourced
Corporate Desk & Re-accommodation Agent
- Answering Inbound Calls from Corporate and Elite Customers - Assisting customers with their flight reservations - Building account templates for corporate members - Calling passengers on delayed flights - Offering to re-book to another flight or another airline - Providing possible compensation - Responding to email complaints
Education
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University of the Cordilleras
Jun 2004 – Apr 2007
Information Technology