Khadija Ola, Experienced Customer Service Representative

About

I’m a dedicated professional with significant customer service experience and the demonstrated ability to help consumers make informed decisions about the appropriate products and services. Committed to providing high-caliber customer service, with a focus on investigating problems, managing complaints, and resolving issues.

Experience

SKY EMERALD BANQUETING SUITE

Dec 2021 – Sep 2022

Leeds, United Kingdom

CUSTOMER SERVICE REPRESENTATIVE

Resolved customers' billing, service, or product quality issues by assisting them, referring them to the appropriate manager, looking into the billing information, or setting up service appointments. Demonstrated impressive call quality scores every week, which are based on how satisfied each customer is with the resolution they received. Discussed Account information with clients, and products and services were suggested after carefully considering their wants and needs. Helped clients select the optimal package and facilitated the booking process by entering their information in the CRM platform.

Kondo

Jan 2022 – Jun 2022

TECHNICAL SUPPORT AGENT

Opened, processed, and sent written solutions to client correspondence and questions. Balanced payment batches entered into the billing system using the computer, data input, and 10-key abilities. Used Tawk.to for Live Chat response and provided solutions to customers that visited the website. Supported clients with more complex technical challenges that required more time and individualized attention. Escalated support desk tickets to Level 3 in the most critical situations and after a significant amount of time had passed on a single ticket.

RUMPLES & CO

Oct 2021 – Jun 2022

CUSTOMER SUPPORT AGENT

Answered inquiries about the products and services and provided details on relevant items and services. Increased new customer NPS ratings by 10%. Maintained customer accounts in a database of customer account information. Developed regular reports on client satisfaction.

PAYGREENS MART

Jan 2020 – Dec 2021

CUSTOMER SERVICE REPRESENTATIVE

Memorised all corporate products and services to be able to respond to client inquiries quickly and efficiently and to maximize upsells. Handled 50+ customer encounters each day, providing detailed, personalized, courteous, and polite service to ensure customer retention and satisfaction. Answered customer complaints with quick solutions, ensuring customer satisfaction.

Education

UNIVERSITY OF ABUJA

Sep 2021 – Present

BSc, COMPUTER SCIENCE

Khadija Ola

Experienced Customer Service Representative

Skills