Khadijat Akindele

Customer care representative/Contact center agent// First Contact Resolution agent

Message

Intro

Lagos, Nigeria

Contact centre agent at Access bank Plc

Studied Science Laboratory Technology at Ladoke Akintola University of Technology

Hospitality

linkedin.com/in/khadijat-akindele-559646247?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

Joined December 20, 2023

Skills

Languages

English

Fluent

Yoruba

Native or Bilingual

About

I'm a Contact center agent with 1 year + experience in outbound and inbound call handling. I have experience as a First Contact Resolution agent where I handle 80+ inbound/outbound calls daily to resolve customers complaints Tools I use and not limited to; -Avaya -CRM -Microsoft suite (Teams, outlook, word, Excel) -Skype -Convox

Experience

Access bank Plc

Jul 2023 – Present

Lagos ,Nigeria

Contact centre agent

-Handles 80+ inbound calls to resolve customers complaints -Assist customers with Financial complaints on their Account -Escalating complaint to appropriate teams for resolution -Cross-selling of other products in the company to customers

Fair Money Microfinance Bank

Nov 2022 – Jun 2023

Nigeria

Contact centre agent

- Handles 80+ outbound calls daily. -Assist resolve customers complaints and record all interactions. -Generates sales daily for the company. -Cross-selling of other products and services to customers. -Tele-markerting.

Education

Ladoke Akintola University of Technology

Jan 2015 – Jun 2021

Bachelors Degree, Science Laboratory Technology