I am a customer service representative with over five years of experience in challenging phone customer service roles. I have developed a wide range of specialized skills in customer service area. Dedicated to supporting customers with all inquiries, resolving technical issues, improving customer experience every single day.
Experience
Sendwave/ Zepz
Jun 2022 – Jul 2023
Senegal
Trilingual customer service representative
Assisting users with general inquiries about transactions, products and troubleshooting via phone, email and chat.
Handle customer complaints, provide appropriate solutions .Identify and escalate any risk issue related to scam, Anti Money Laundry, Fraud.
Samres AB
Mar 2017 – Jun 2022
Senegal
Customer service representative and transcriptionist
Handling calls in Swedish and English for trip reservation for Tax. Assisted Customers with general inquiries by providing updated information.
Offered text to speech and speech to text translation service enabling customers with hearing and speech impairments to communicate with people over phone call
