Khaled FouaD

About

I have more than 10 years previous experience in IT & Data Analyst Career and most of these years are in Multinational Companies so I have a great experience and skills about the market.

Experience

Thomson Reuters

Jul 2020 – Present

Egypt

Senior IT Analyst

Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees,communicating job expectations and appraising their performance Designing, analyzing and implementing efficient IT systems Design, develop, implement and coordinate systems, policies & procedures Ensure security of data, network access and backup systems Gathering feedback from end users to continue improving systems Audit systems and assess their outcomes Preserve assets, information security and control structures Plan and oversee projects (e.g. upgrades, hardware/software installations) Identify ways to increase adoption and customer satisfaction Create and maintain issue logs, meeting minutes, meeting schedules,project summaries and updates. Meet with project team regularly to review project deliverables anddeadlines Handle annual budget and ensure cost effectiveness

Microsoft Corporation

Sep 2018 – Sep 2019

Cairo, Egypt

Data Analyst

Running periodical report daily to Annual on regional scale to differentstakeholders (sales managers, Sales directors, Subsidiary’s managers, andproduct line managers all over MEA). Providing detailed analysis on the performance of the Sales departmentincluding the revenue and the new customer adds. Provide detailed performance reports from MSX ( CRM Portal ) on each team,product line, and seller in the sales department as per the KPIs set for eachone, and work closely with the Finance team to finalize incentive`s payment Creating Power BI dashboards for each product line, and others for eachsubsidiary to provide Realtime updates on the progress of the teamperformance, and revenue generation. Gather, analyze and interpret external and internal data and write reports Design and implement business plans and strategies to promote theattainment of goals Manage and solve the whole bulk data for SAM&C Team Develop goals and objectives that tend to growth and prosperity.

Microsoft Corporation

Jan 2015 – Aug 2018

Cairo, Egypt

Senior Support Engineer

Managing, operating, configuring and supporting Windows Server2012,2016.Configuring and Operating Vmachines on Hyper-V or Vmware. Operating on Microsoft Products ( Microsoft Exchange , Microsoft Teams , SharePoint )Handling technical issues for End-users via professional ticketing system Based on ITIL Processes. Ensure process compliance, transaction accuracy and quality of customer service. Creating Some scripts on PowerShell & Java Establishing AV equipment in meeting rooms like ( Polycom & Audio Devices ) for presentation. Giving a work smart session for new hires about the new technology and resources of Microsoft products Works within a given budget to purchase goods and services for an organization.

Education

Ain Shams University

Sep 2003 – Oct 2007

Bachelor , Accounting

Skills

Languages