Khaymel Manalo, Web Specialist | CMS Author | QA Tester | Web Support

About

Experienced Web Content Manager and Team Leader with a solid history in web support, quality assurance testing, and SEO strategy. Proficient in overseeing and enhancing websites through a variety of content management systems, SEO tools, and project management applications. Expert at guiding teams to execute web projects effectively and with outstanding quality.

Experience

Labrador CMS

Apr 2024 – Present

Norway

Web Support Specialist

● Respond promptly and professionally to customer inquiries and concerns regarding Labrador CMS functionality and usage. ● Provide expert guidance on system functionalities, offering comprehensive advice and consulting on available options. ● Collaborate in developing canned responses, templates, and best practices for the customer support function. ● Assist clients in troubleshooting issues, finding solutions within the system, and collecting feature requests for future enhancements. ● Offer initial responses and acknowledgments to client queries, resolving concerns whenever possible, and escalating complex issues when necessary while managing client expectations. ● Utilize Freshdesk as the primary support platform, ensuring accurate and efficient ticket management. ● Perform webmaster tasks, managing website components such as CLS loading time and image formats. ● Collaborate with cross-functional teams, leveraging your technological expertise to enhance the customer support process. ● Maintain familiarity with Google Chrome and relevant tools to facilitate effective support

McCann Worldgroup

Jul 2023 – Apr 2024

Philippines

QA Analyst

● Analyzed and checked websites through Umbraco and Sitecore XM Cloud CMS ● Collaborated with QA Testers to develop effective strategies and test plans ● Executed test cases and analyze results ● Created logs to document testing phases and defects ● Reported bugs and errors to development teams ● Helped troubleshoot website issues ● Conducted post-release/ post-implementation testing ● Worked with cross-functional teams to ensure quality throughout the development life cycle ● Conducted regression testing ● Joined the daily scrum session together with the Developers, Designers, QA Testers, Project Manager and QA Director.

McCann WorldGroup

Sep 2021 – Jul 2023

Philippines

CMS Team Lead

● Served as the main point of contact of our clients and stakeholders. ● Led and managed a group of Content Managers who update, edit and create pages for Middle East, Russia and Honeywell websites using Adobe Experience Manager (Quantum) and WordPress CMS. ● Produced a very good quality team's output of our deliverables through our tools like JIRA and WorkFront resulting to multiple client's commendation. ● Helped my team members to improve their performance and increased productivity through our 1 on 1 sessions. ● Regularly conducting coaching and discussing the team's performance, attendance, timesheet, leave credits and HR concerns. ● On top of my job responsibilities, I also conducted trainings to our newly joined colleagues as well as managed the company's Internship Program and facilitated the monthly brown-bag session as part of my initiative and extra miles. ● Able to help my direct reports to get their promotions on a Senior Management roles.

McCann WorldGroup

Jan 2021 – Sep 2021

Philippines

Senior Content Manager

Update Russia website using Adobe Experience Manager. Served as main point of contact of Russian clients.

HSBC

Aug 2019 – Jan 2021

Philippines

Web Content Manager

● Served as the Subject Matter Expert and point of contact of our requestors and stakeholders from UK, Canada and Hong Kong. ● Published HSBC public websites using CMS Sitecore 8.1 and SharePoint CMS for web intranet. ● Led multiple projects for major website migrations where I managed number of resources from different location such as Sri Lanka, China, Manila and Egypt. ● Worked closely with the managers and ensured the quality and delivery of work in a timely fashion. ● Attached tags such as button clicks and page views using Tealium platform for campaign pages and monitored the website's performance via Adobe Analytics. ● Worked closely with SEO specialists to ensure best search engine placement for web content ● Worked with other Web Associates, Web Production Officer and Senior Web Production Officers to manage and maintain multiple client websites using existing content management system.

HSBC

May 2014 – Jul 2019

Philippines

Senior Web Production Officer

● Produced web pages and content fragments, as well as limited bespoke XHTML code, using a range of HSBC group-owned Web Content Management system. ● Published Retail Banking and Wealth Management websites using Sitecore 7.2 CMS. ● Published contents online that fit project requirements and adhered to content and design guidelines as well as established industry standards and best practices. ● Worked under the direction of a Web Content Manager.

Education

JZGMSAT

Jun 2005 – Apr 2008

Information Technology, Information Technology

Khaymel Manalo

Web Specialist | CMS Author | QA Tester | Web Support

Skills

Languages