I'm a professional in customer service field with people management skills with 12 years of experience in addressing and resolving complex customer queries, Passionate about building strong customer relationships, Pro-active and business orientation with proven ability to prioritise and manage conflicting demands and ability assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions with strong operational and practical knowledge of Excel, Power Point, Microsoft word.
Experience
HSBC
Jul 2015 – Oct 2022
Colombo
Assistant Manager in Operations
I lead a team with 18 direct reports, Handling 3 markets (Australia, Singapore, Malta)
My team is responsible for collecting customer tax related forms and I liaise with on shore business and report to local tax authorities.
