Khim Cherilyn Diaz

Customer Service Representative

Message

Intro

Manila, Philippines

CONTENT MODERATOR at Ibex Global Solutions

Studied BSBA MARKETING at Jose Rizal University

Joined April 2, 2025

Skills

Languages

English

Advanced

About

I am currently a content moderator at FedEx in the United States, where I assist customers in tracking their packages and ensuring a smooth shipping experience. I have been with FedEx for nearly two and a half years, developing strong problem-solving and customer service skills. Previously, I worked as a technical support representative at Epson US for seven months, helping customers troubleshoot issues with their printers and projectors. In addition, I have seven months of experience in banking and finance, as well as three years as a travel agent, where I honed my expertise in client relations and service efficiency.

Experience

Ibex Global Solutions

Jan 2022 – Present

Mandaluyong City

CONTENT MODERATOR

TELEPERFORMANCE

Jul 2022 – Jan 2023

Mandaluyong City

TECHNICAL SUPPORT REPRESENTATIVE

Previously, I worked as a technical support representative at Epson US for seven months, helping customers troubleshoot issues with their printers and projectors.

Invech Treasure

Apr 2018 – Nov 2018

One Campus McKinley Hill

Banking Agent

I have experience working in banking, assisting customers with transferring funds to their accounts for business purposes. I held this role for seven months, ensuring smooth and secure financial transactions for clients

Yvette Travel ‘N Events Services

Feb 2016 – Apr 2018

Mandaluyong City

Travel Agent

I have experience working in the travel industry as a travel agent, handling document processing, including passports and visas, for both domestic and international flights. I was in this role for nearly two and a half years, ensuring seamless travel arrangements for clients.

Education

Jose Rizal University

Jun 2016 – Oct 2019

Undergraduate, BSBA MARKETING