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Khim Cherilyn Diaz

Customer Service Representative

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Intro
Manila, Philippines
CONTENT MODERATOR at Ibex Global Solutions
Studied BSBA MARKETING at Jose Rizal University
Joined April 2, 2025

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Languages

English
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About
I am currently a content moderator at FedEx in the United States, where I assist customers in tracking their packages and ensuring a smooth shipping experience. I have been with FedEx for nearly two and a half years, developing strong problem-solving and customer service skills. Previously, I worked as a technical support representative at Epson US for seven months, helping customers troubleshoot issues with their printers and projectors. In addition, I have seven months of experience in banking and finance, as well as three years as a travel agent, where I honed my expertise in client relations and service efficiency.
Experience
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Ibex Global Solutions
Jan 2022 – Present
Mandaluyong City
CONTENT MODERATOR
I am currently a content moderator at FedEx in the United States, where I assist customers in tracking their packages and ensuring a smooth shipping experience. I have been with FedEx for nearly two and a half years, developing strong problem-solving and customer service skills.
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TELEPERFORMANCE
Jul 2022 – Jan 2023
Mandaluyong City
TECHNICAL SUPPORT REPRESENTATIVE
Previously, I worked as a technical support representative at Epson US for seven months, helping customers troubleshoot issues with their printers and projectors.
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Invech Treasure
Apr 2018 – Nov 2018
One Campus McKinley Hill
Banking Agent
I have experience working in banking, assisting customers with transferring funds to their accounts for business purposes. I held this role for seven months, ensuring smooth and secure financial transactions for clients
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Yvette Travel ‘N Events Services
Feb 2016 – Apr 2018
Mandaluyong City
Travel Agent
I have experience working in the travel industry as a travel agent, handling document processing, including passports and visas, for both domestic and international flights. I was in this role for nearly two and a half years, ensuring seamless travel arrangements for clients.
Education
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Jose Rizal University
Jun 2016 – Oct 2019
Undergraduate, BSBA MARKETING