Kiana Crafton

Quality analysis

Message

Intro

Micoud, Saint Lucia

Quality Analysis at Hilton

Joined May 15, 2025

Skills

Languages

English

Fluent

About

my strong communication and problem-solving skills, coupled with my proactive and positive attitude, make me a reliable and valuable asset in customer service. I am passionate about exceeding customer expectations and am eager to contribute to your team's success. I have a proven track record of building strong customer relationships and resolving issues effectively.

Experience

Hilton

Jun 2021 – Present

Saint Lucia

Quality Analysis

To assist guest(s) making reservations at any Hilton property. Assisting guest (s) with complaints and issues they may be experiencing with their Hilton account or reservations, or even on the property. Crossing selling to other properties if the guest's desired hotel is fully booked or even when the rates are too high. Making changes to Hilton honors account and updates.

Cavinol Recruiters

Mar 2023 – Feb 2025

Panama

Customer Support Rep

Selling Omega xl to customers who viewed products on TV. Providing the customers with other options at a lower fee and negotiation, Upselling other products as well as educating the customer of their benefits.

Moving reservation - Automotive

Jan 2021 – Jul 2021

Sales

Outbound and inbound sale. Assisting with making appointments with a moving company. Negotiating pricing depending on the distance and the amount of products is expected to be moved. Collecting card information.

Exector finance

Jan 2020 – Jan 2021

Collection Agent

Reaching out to customers in regards to overdue balance on their vehicular account. Negotiating with customers in regards to the potential outcome if their account balance is overdue balance is not paid and settling for an agreed fee as well as scheduling a next upcoming payment.