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Kimberley Wright

Customer Service Superstar

Lawrenceburg, United States
General Manager at SM Hospitality, LLC
Joined June 6, 2024
For the last twelve years I've been a General Manager at Holiday Inn Express in Kentucky. I am hospitality hearted through and through. My number one priority is guest satisfaction. I have strong communication, and listening skills. I excel at inspiring others to be the best that they can be. With my leadership and dedication we were awarded the corporations most prestigious award for NINE consecutive years.
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SM Hospitality, LLC
Sep 2012 – Present
Middlesboro, Kentucky
General Manager
Oversee the daily operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage services. Ensure a high level of guest satisfaction by addressing and resolving any issues or complaints promptly and effectively. Manage the hotel's budget, financial performance, and profitability. Monitor revenue and expenses, and implement strategies to increase profitability. Recruit, train, and supervise hotel staff. Foster a positive and productive work environment, and ensure staff adhere to company policies and standards. Develop and implement marketing and sales strategies to attract new guests and retain existing ones. Maximize room occupancy and revenue. Maintain high standards of quality and service throughout the hotel. Conduct regular inspections and audits to ensure compliance with health and safety regulations. Build and maintain strong relationships with guests, suppliers, and local businesses. Act as the primary point of contact for VIP guests and special events. Prepare and present regular reports on the hotel's performance, including occupancy rates, financial results, and guest feedback to ownership.