I am a dedicated professional seeking opportunity to expand skills and contribute to company success, with 10+ years of experience demonstrating strengths in customer service and working with a team. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am willing to keep learning and obtain any certifications needed.
Experience
Health Care Administration Services
Jan 2020 – Feb 2024
Toronto, ON Canada
Administration/Receptionist
Handled incoming and outgoing calls and emails (handling an estimated 50+ phone calls/emails per day); booked
appointment inquiries and contacted referrals efficiently in accordance to the schedule.
• Assessed patient needs and concerns with positivity and determination to following issues through to
resolution; answering questions applying knowledge learned regarding the nature of the clinic, and escalated
calls to specific personnel when needed (doctor, dentist, or nurse).
• Obtained and verified patient information and insurance benefits (called insurance companies directly when
needing more information), submitted insurance claims to carriers via database software, and sent written
documentations when required via email and or mail.
• Corresponded with insurance companies to check claims.
• Updated records with details of patient interactions and transactions.
• Greeted and checked-in patients in a professional and welcoming manner.
• Collected information; guided patients on what forms to fill out, verifying and inputting patient information into
database software (KLINIX, TDO, ClearDent).
• Assisted doctors, dentist, and or nurses when needed; preparing rooms and patients for check-ups and or
procedures.
• Offered guidance to the office manager/employer; analyzed and performed troubleshooting on malfunctioning
equipment (computer software programs, the internet, printers, etc.)
• Took initiative to create and design company forms and marketing needs (business cards and promotional
posters) from scratch using Microsoft Word and Adobe Creative Suite.
