Kimberly Khoza

Receptionist, Administrative assistant, customer service

Message

Intro

Johannesburg, South Africa

Front desk receptionist at Jasmine Thai Day Spa

Studied at Basa Tutorial Institute

Joined February 25, 2023

Skills

Languages

English

Fluent

About

Experienced receptionist seeking a remote position that allows me to utilize my skills in managing front office operations, scheduling appointments, and providing exceptional customer service to clients. I am a self-motivated individual with excellent communication and organizational skills, and I thrive in a fast-paced work environment. Looking for an opportunity to work remotely and contribute to a dynamic team.

Experience

Jasmine Thai Day Spa

Jan 2021 – Present

Johannesburg

Front desk receptionist

Receiving and greeting clients as first point of contact. Multi-tasking a variety of administrative duties including operating high volume phone calls, scheduling clients accordingly in a fast paced environment as well as collecting payments. Contributing to a team effort to ensure client satisfaction. Answering approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs. Utilizing exceptional customer service to schedule and co-ordinate appointments via phone, text and email for a spa with over 50 clients and 8 masseuses daily. Applying problem solving skills to resolve customer enquiries and disputes, and escalating using appropriate channels when necessary. Analyzing and responding to customer feedback for a 99% satisfaction rating.

Education

Basa Tutorial Institute

Jan 2019 – Dec 2019

High school diploma