I am a diligent and courteous customer service specialist with 9+ years of experience handling high call volume while maintaining a 98% satisfaction rating, and doing admin tasks for the team.
Experience
JP MORGAN CHASE BANK
Feb 2017 – Nov 2022
ACCOUNT SPECIALIST
• ACCOUNT SPECIALIST HANDLING PERSONAL BANK ACCOUNT OWNERS’ ISSUES LIKE LOST/STOLEN CARDS, BALANCE, TRANSACTION DETAILS, PROFILE UPDATES, AND ONLINE BANKING CONCERNS.
• RESOLVED 80+ CUSTOMER QUESTIONS/ONLINE BANKING ISSUES WITH A 98% SATISFACTION RATING
