kimpril perez, Travel Consultant

About

Customer service-oriented Travel Consultant with 5 years career experience in Travel and Tourism industry.

Experience

Rbox International

Jan 2020 – Sep 2022

Philippines

Travel and Expense Coordinator

 Arrange all travel needs for the President, CEO and Business Directors including, flights, transportation, hotels and meeting venues.  Reviewer of Corporate Credit Card Transactions.  Created Travel Protocol with Business Systems Analyst Department  Co-maker of Corporate Credit Card Protocol (SAP Concur)  Reduced Travel Cost as Part of Travel protocol  Created Travel Coordinator’s Module  SAP concur Administrator  Business UBER Administrator  Administrator of Company’s Account such as Skybonus, National Car Rental, Enterprise Marriott Bonvoy Account and AirBNB  Drafting emails and handling business communications  Taking video conferences  Interfacing with clients and customers  Scheduling and planning meetings and events  CRM Platform (Netsuite and Zoho )  Online research and data collection using spreadsheets  Reporting and analysis  Other administrative tasks and projects

Warner Barnes

Nov 2019 – Dec 2019

Philippines

Senior Travel Consultant

 Ticketing knowledge and work through GDS queues  Communicating with airline partners, consolidators, and cross-department when needed.  Support our B2B customers in their Business Travels  Process ticket issuance, exchange, and refunds in all GDS platforms (Sabre)  Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests  Effectively answer concerns, inquiries raised via phone, chat, and/or email, providing product and service information, as needed.  Resolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough  Ensure customer satisfaction and provide professional customer support

Qeshm Air/ Al Shehail Travel

Nov 2017 – Jan 2019

UAE

Travel Agent

 Dealing with passenger’s complaints and suggestions.  Handling deportees and inbound passengers.  Handles passengers requiring special assistance such as disabled passengers, parents with infant, pregnant and minors traveling alone.  Ensure proper coordination with ramp (GTL, ROTL, and TAC) during the turnaround for the smooth flight operation.  Handling flight delays and cancellations by taking proper decisions and prompt actions.  Obtaining parking slots, overflight and landing permit/clearances from various operators.  Coordinating with the Local Handler for the arrangements of any additional required ground handling services specified by the operator.  Arranging Fuel Uplift and Catering if required.  Arranging Crew Visa Application, Hotel Accommodation and Transfers.

Shadow Travel and Tours

Apr 2015 – Jul 2017

Philippines

Ticketing Agent

 Increased company sales by 30 %. Consistent recipient of company’s incentive Best top Sellers of the month.  Proficient in assisting, guiding and booking clients into the fullest clients/customer satisfaction.  Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability.  Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment. Provided travel brochures and destination literature with points of interest relevant to customer needs.  Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.  Responsible for collecting and recording deposits and final payments.

Philippine Women's University

Jun 2014 – Nov 2014

Philippines

College Instructor

  Instructed Transportation Management, Introduction to Hotel and Restaurant Management, Principles of Tourism and Art Appreciation/Humanities  Challenge engage serve and communicate with students to encourage their participation and learning while maintaining mutual value and respect.  Complete grade books learning assessments and final exam assessments on a timely basis  Maintain credentials as required by accrediting councils/agencies and regulatory bodies

Education

Panpacific University North Philippines

Jun 2009 – Mar 2013

Bachelor of Science in Tourism, Travel and Hospitality