Hi, I’m Kingsley Osuji, a dedicated customer support professional with strong problem-solving skills and a passion for helping people.
I have over 2 years of experience providing support through email, chat, and phone, making sure customers get fast and helpful responses. I’ve handled more than 50 tickets a day using tools like Zendesk and Intercom, always focusing on clear communication and customer satisfaction.
I’ve also worked as a virtual assistant, managing emails, calendars, and admin tasks to keep things running smoothly behind the scenes. I stay calm under pressure, pay close attention to detail, and enjoy making things easier for both customers and teams.
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Experience
Pamtech Startup
Mar 2024 – Apr 2025
Lagos
Customer Service Representative
Resolved 95% of customer inquiries on first contact through email, chat, and phone
support, ensuring timely and efficient service that increased overall customer satisfaction
satisfaction ratings by 20%.
● Managed a daily average of 50+ support tickets using platforms like Zendesk and
Intercom, maintaining a 98% accuracy rate in documentation and issue resolution.
● Collaborated with cross-functional teams to identify recurring issues and implement
solutions, reducing customer complaints by 30% within three months.
● Maintained a 4.8/5 average customer feedback score by consistently demonstrating
empathy, professionalism, and proactive communication during challenging support
interactions.
Managed over 50 emails daily, prioritising urgent matters, flagging follow-ups, and
Organising inboxes to help executives stay focused, cutting response time by 40%.
● Delivered prompt, friendly support to customers via email and live chat, resolving
Inquiries and ensuring a positive experience throughout the customer journey.
● Handled day-to-day administrative tasks such as managing inboxes, scheduling
meetings, and organising documents to keep operations running smoothly.
● Tracked client issues, feedback, and service requests in Customer Relationship
Management tools (CRM) like Zendesk or HubSpot, and Intercom, ensuring follow-ups
were timely and well-documented.
● Proactively resolved client issues with efficiency, contributing to improved satisfaction
scores and a stronger service reputation.
