Don't move your mouse! Keep on reading. It's your business intuition that brought you here. *wink*
I am stepping up your game! This is not your light-bulb moment, but I am your indispensable head and hands that would empty your plate!
How? Keep scrolling down.
Project Management | Virtual Assistant |Administrative Support | Email Handling | Internet Research | Customer Service | Data Entry | Product Management |
I am a Customer Support & Operations Manager for 8 years and 3 years as a Virtual Assistant. I provide Project Management, lead a team, handle administrative tasks, product and web research, email support, technical expertise, data management, phone calls, and appointment setting.
Tools and Expertise:
*Project Management Tools (Trello, Asana, Slack, Discord, and Clikcup)
*CRM (Helpdesk, Zendesk, Zoho, Kajabi, and Freshdesk)
* File Storage Tools (Dropbox, and Google Drive)
*Other Online Tools (Google Drive, Google Hangouts, Skype, Slack, Google Calendar, Ecosign by Adobe, Lastpass, SnagIt, Zoho Meeting, Join.me)
*Sharepoint, Office365
Experienced as Manager User - Technical Support
Experienced as Research Operations Administrator
o Survey Building in Excel
o Survey Coding in the Application
o Video Download/Upload Process
o Document Translation
o Creating and updating Charts for decks in PowerPoint
o Expert in creating and updating Pre-Reports and Final Reports in PowerPoint
o Give Support to the Customers via emails and chats
o Experienced in managing and training customer support and operations team
o Experienced with Real Estate agents from all over UAE and making sure the onboarding with good packages as per their requirement
o Experienced in CRM Support by managing and integrating XML feeds links for creation and implementation for Real Estate Agencies.
o All related concerns of CRM Accounts and Clients Section
o Quality Assurance of listings on the site
o To make sure that data is authentic for further escalation related to listings of Real Estate Agencies
o Directly Reporting & Coordination with Senior Manager, Manager, and Assistant Managers
o Pull the deduction backups (from the customer portals), breakdown and enter data into spreadsheets by deduction type, retailer, product category, and promo period
o Calculate the amounts and rates for the deductions
o Identify correct promotion/deduction types
o Extract correct information from the deduction backups and identify any anomalies
o Request missing backups from the customer portals
o Submit disputes for shortage claims for clients and track them
