About Me:
I am a results-driven professional with over eight years of experience in customer service and sales, having worked with prestigious retailers like Macy's and Bloomingdale's. My career has equipped me with a deep understanding of customer needs, effective communication, and conflict resolution. Moreover, my certifications in Human Resource Management and Diversity Training, paired with an academic background in Social Science and Behavioral Science, have strengthened my ability to empathize with and address customer concerns effectively.
My work interest lies in delivering top-notch customer experiences, harnessing my skills in communication, problem-solving, and a dedication to understanding the psychological and behavioral aspects of customers. I take pride in being a multi-tasker, proficient in handling diverse customer issues, and maintaining a calm and professional demeanor under pressure.
My strong suits include keen attention to detail, a commitment to excellence, and the ability to adapt to various situations. I thrive in fast-paced environments and am passionate about contributing to an organization's success by ensuring exceptional customer satisfaction.
With this combination of experience, qualifications, and a genuine passion for customer service, I am confident in my ability to excel in the role and provide great value to any organization I am a part of.
Experience
Fortune Society
Feb 2019 – Jun 2022
Long Island City, NY
Administrative assistant
As an Administrative Assistant, I have played a pivotal role in ensuring the smooth and efficient operation of the organizations I have worked for by providing essential administrative and clerical support. I have managed office tasks, coordinated schedules, handled correspondence, maintained records, and assisted in various aspects of day-to-day operations. My role as an Administrative Assistant has allowed me to be the first point of contact for clients and colleagues, and my contributions have been instrumental in maintaining a well-organized and productive work environment, ultimately supporting the overall success of the organizations I've worked with.
