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Kirsten Jay

Remote Professional

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Winchester, United States
Computer Networking
Joined January 21, 2025
About
Diligent and detail-oriented professional with 14+ years of experience in customer service, management, and caregiving. Proven leader skilled in team development, remote communication, and conflict resolution. Adept at leveraging digital tools to provide exceptional customer experiences. Authorized to work in the US for any employer. Skilled in - Leadership & Employee Supervision - Remote Team Collaboration - Customer Service Excellence - Conflict Resolution - Digital Communication Tools (CRM, chat platforms) - Budgeting & Financial Management - Social Media Management - Project Coordination --- Work Experience Founder | Second Chance Families Project | Lynchburg, VA (January 2024 - Present) - Established partnerships with key stakeholders, government agencies, and community organizations to align objectives and enhance outreach. - Provided leadership in developing sustainable growth strategies and setting long-term goals. - Managed financial resources by creating budgets, monitoring expenses, and identifying cost-saving opportunities. - Directed remote communication efforts to engage stakeholders and deliver impactful programs. - Oversaw the creation of marketing materials to promote organizational initiatives. Night Manager & Server | IHOP | Appleton, WI (March 2017 - March 2020) - Led training programs for new hires, ensuring adherence to operational policies and quality standards. - Monitored team performance to maintain high service quality and mentored employees to enhance skills. - Resolved conflicts promptly to maintain a positive work environment and ensure customer satisfaction. - Oversaw daily operations during shifts, ensuring seamless service delivery and operational efficiency. Front Desk Receptionist | Super 8 by Wyndham | Lynchburg, VA (January 2020 - January 2024) - Managed high volumes of incoming calls, effectively directing inquiries to appropriate departments. - Coordinated front desk operations, including guest check-ins/outs and payment processing. - Created workflows to improve productivity and streamline internal communication. - Maintained cleanliness and organization of the front desk area to uphold brand standards. --- Education - GED | 2013 - Technical College | 2014 Artist and Muralist: Founder of "Wall Stories by Kirsten," leveraging creativity and project management skills for client-focused artistic projects.