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Kirti Khandelwal

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Intro
Jaipur, India
Accounting & Order Management at SpecWorks, Inc
Joined December 20, 2022

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About
I am Kirti Khandelwal, with an experience of total 12 years into Accounting and Operations, I am confident I will prove to be an ideal candidate for your organization. My Current exposure as Accounting and Operations for SpecWorks Inc. gave me two years of experience, which resulted in exponential growth. I have a splendid track record in Customer Support, Accounting, Operations, Supporting the Backend work. I have been into the promo industry for the past 5.5 years, hence understanding the need and designing requirements along with the budgetary timeline. I have good Communication Skills, Willingness to work and thrive for the best to help, meet and exceed your organization objectives. My expertise will be a great asset for your team. I would appreciate a formal interview to further discuss how I can contribute to the continued success. I have enclosed my resume. Looking forward for your positive response.
Experience
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SpecWorks, Inc
Dec 2020 – Present
Remote
Accounting & Order Management
Orders Processing in CommonSKU • Creating Presentation for Clients • Creating Virtual Samples • Independently Obtaining Pricing and preparing Quotes for Clients and Supporting Sales Rep • Communicating extensively with the Suppliers for the Order Processing and follow up until it’s been delivered • Coordinating with Suppliers for Ordering the Samples • Handling independently the return of goods and looking out for options as per Client’s requirement. • Independently working on RUSH requests • Coordinate with messenger or cargo services as and when business requirements are • Handling escalations • Creating Sales Order and Purchase Order through CommonSKU • Managing entering of supplier bills for entire organization on CommonSKU. • Client Invoicing. • Creating pop up store as per specific requirements. • Creating Sales Report – Monthly, Quarterly, Annually
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Vkalp Outsourcing Pvt Ltd
Aug 2018 – Nov 2020
Jaipur
Operations Head - India (Pizza Hut & KFC)
• Independent handling a team size of 300+ employees, • Handling end to end ownership of entire team and customer service process. • Escalation Handling. • Working with the core development team and performing testing. • Working on many white labelled projects and supporting clients to get onboard. • Maintaining the SLA and looking after the exceptions. • Involved in Hiring. • Cross team training. • Keeping the focus on product & process enhancement. • Analytical reports for clients and based on the reports formulate strategies for company growth. • MIS reports. • Building monthly business financial reports. • Being developing into tech-based organization, was involved in QA of the product. • Client Interaction. • Involved Directly from Operations on utilizing the product and working on the enhancement of the product. • Testing the upgrades and packages. • Looking after the proper implementation of the users on the product. • Analyzing the performance issues and reporting on timely manner. • Created real time-based reports to maintain the proper allocation of work. • Work force Management. • Maintaining the on time and Quality of the process.
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Optamark India Pvt Ltd
Jun 2017 – Jun 2018
Remote
Operations Manager- India (Operations and QA)
• Managing orders till Invoicing them to the Clients • Coordinating with suppliers as per sales lead • Handling Client Interaction Independently • Responsible for call handling and meeting the requirements of the clients in timely manner. • Handling queries through emails, chats and calls with counterparts. • Multiple Client Handling at same time • MIS Analysis • Escalation Handling • Keeping the focus on product enhancement • Handling end to end ownership of the entire Customer Services Process • Independent handling a team size of 20+ direct and 20+ indirect. • Involved in Hiring • Cross team training • Being developing into tech-based organization, was involved in QA of the product. • Testing the upgrades and packages • Looking after the proper implementation of the users on the product. • Created real time-based reports to maintain the proper allocation of work. • Work force Management. • Maintaining the on time and Quality of the process.
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Yardi Softwares, India Pvt. Ltd.
Nov 2014 – May 2017
Pune
Associate Team Lead
• Independent handling team size of more than 40+ • Handling end to end ownership of the entire team and process assigned • Handling the production and meeting the deadlines within the specified time • Part of Product enhancement team • Handling the most revenue generated Client of the organization • Working with the core development team, implementation team in streamlining the product • Maintaining the SLA and looking after the exceptions • Escalation handling • Analytical reports for clients • Identifying the training needs of the team and organizing schedule for the same • Cross team trainings • MIS reporting • Weekly calls with the Supervisors onshore • Part of the interview panel in the organization • Client Interaction and building rapport with counter parts • Resource Management • Workforce Management • Involved in Testing with the QA team • Responsible for the on time and Quality of the team
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