Kleinti Prifti

Guest Relations Agent

Message

Intro

Saarbrücken, Germany

Guest Relations Agent at AMANO Hotelgroup

Studied Hotel Managment at OSZ Gastgewerbe

Studied at 19th Gymnasium Athens

Joined July 16, 2025

Skills

Languages

Greek

Native or Bilingual

Albanian

Native or Bilingual

English

Fluent

German

Advanced

Spanish

Basic

About

AMANO Group leverages my guest relations expertise to deliver exceptional customer experiences. I actively contribute to the front office and reservations operations, building strong connections with guests and colleagues. My role involves multitasking and problem-solving in a fast-paced hospitality environment, ensuring seamless service delivery.

Experience

AMANO Hotelgroup

Jul 2025 – Present

Berlin

Guest Relations Agent

Sly Berlin

Sep 2024 – Jul 2025

Berlin

Hotel Manager Trainee

• 7 months at the reception desk - working as part of a team and independently • Participation in the reservations team and organization of an event • Experience in housekeeping, managing a team of approximately 10 people

PLAZA Hotelgroup GmbH

Oct 2023 – Aug 2024

Berlin

Hotel Manager Trainee

• Work exclusively at the reception desk • Work with Protel (web version) • Work mostly independently at the reception desk

AMBER HOTELS

Aug 2022 – Oct 2023

Berlin

Hotel Manager Trainee

• Work in housekeeping, often acting as a housekeeper • Responsibility for breakfast service: creating guest lists, controlling access, and maintaining a breakfast buffet • Organization at the reception for group arrivals, preparing keys and collaborating with many colleagues

Education

OSZ Gastgewerbe

Aug 2022 – Jul 2025

Vocational Qualification, Hotel Managment

19th Gymnasium Athens

Sep 2014 – Jun 2018

High School Diploma