I am a customer service associate with over 4 years of experience in a B2C and B2B environment. I am an excellent communicator with superb presentation skills, and a Bachelor’s degree in business. I have strong multi-tasking skills, and the ability to efficiently prioritize tasks.
I have taken courses that help me with dispute and complaint resolution. I am seeking a role that will enable me to utilize my well honed skills in sales, account management, customer satisfaction, problem solving, and active listening skills to handle remote customer interactions with a high level of professionalism.
In a customer service role in your company I will:
-Maintain financial accounts by processing customer adjustments.
-Build sustainable relationships of trust through open and interactive communication.
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
-Resolve customer complaints via phone, email, mail, or social media.
Tools:
Zendesk, Freshdesk, Jira, Slack, Shopify, Wordpress, Loom, Vimeo, Facebook, Reamaze, Freshdesk, Zoho CRM, Microsoft Office, Google Workspace, Hootesuite etc.
Home Office:
Internet at 50 Mbps, noise-canceling headset, desk, chair, and quiet environment.
