Remote Customer Service Representative and IT support at Sundae Muse
school Studied Business- Insurance at University of Lagos
watch_laterJoined February 28, 2022
Languages
English
-
Native or Bilingual
About
I am a customer service associate with over 4 years of experience in a B2C and B2B environment. I am an excellent communicator with superb presentation skills, and a Bachelor’s degree in business. I have strong multi-tasking skills, and the ability to efficiently prioritize tasks.
I have taken courses that help me with dispute and complaint resolution. I am seeking a role that will enable me to utilize my well honed skills in sales, account management, customer satisfaction, problem solving, and active listening skills to handle remote customer interactions with a high level of professionalism.
In a customer service role in your company I will:
-Maintain financial accounts by processing customer adjustments.
-Build sustainable relationships of trust through open and interactive communication.
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
-Resolve customer complaints via phone, email, mail, or social media.
Tools:
Zendesk, Freshdesk, Jira, Slack, Shopify, Wordpress, Loom, Vimeo, Facebook, Reamaze, Freshdesk, Zoho CRM, Microsoft Office, Google Workspace, Hootesuite etc.
Home Office:
Internet at 50 Mbps, noise-canceling headset, desk, chair, and quiet environment.
Experience
Sundae Muse
May 2020 – Present
Australia
Remote Customer Service Representative and IT support
Using my product knowledge, empathy, and problem solving skills. I was able to accurately deduce the issues customers encountered, and effectively communicated solutions. I managed customer's accounts, and built relationships that ensured customer loyalty while maintaining a customer satisfaction score of 90%, and above.
-Resolved product related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
-Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution while keeping a positive attitude.
-Went the extra mile to engage customers and build customer loyalty.
-Managed order cancellations and refunds for clients.
-Resolved customer complaints via phone, email, mail, or social media through dispute resolution and problem solving skills.
-Helped monitor and manage inventory.
-Recommended potential products or services to management by collecting customer information, and analyzing customer needs.
-Managed large amounts of incoming calls and emails.
-Provided accurate, valid, and complete information; displayed product knowledge.
Vital Tech
Mar 2018 – Mar 2019
United States
Remote Customer Service Representative and IT support
Customer-focused and satisfaction driven, I used empathy, and critical reasoning to resolve issues and schedule staff to the appropriate locations to resolve IT issues. Properly prioritizing issues to resolve them in a timely manner. In this fast-paced environment, I managed my time accurately, and maintained a positive attitude.
-Utilized computer technology to handle high phone call volumes.
-Responded to any issues and followed-up by coordinating with the appropriate departments or field units.
-Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
-Provided superior customer service over the phone and through company email tools.
-Maintained transparent lines of communication for customers about the status of orders, order errors, and post order issues.
-Created invoices for clients based on products purchased.
-Made sales by recommending products or services that may better suit client needs.
Strategic Security
Nov 2017 – Nov 2018
United States
Remote Customer Service Representative Manager
Provided solutions to issues, and problems students encountered during cybersecurity training. I helped maintain relationships between the client, and the company. Often times, communication was done via phone, email, and live chat. I effectively resolved all issues assigned or self assigned to me using critical thinking, and problem solving skills while managing a team of over eight agents.
-Managed tasks and functions of a team.
-Ensured all tasks were completed daily.
-Responded to emails from clients in a timely manner.
-Responded to potential customer's inquiry.
-Confirmed and refunded payments through Stripe, paypal, and shopify.
-Kept a record of new clients that registered through the website and followed up for reviews.
-Provided accurate data entry of clients' information into a database.
-Generated coupons, invoices, and quotations for set courses.
-Dispute resolution and management of customer relationships.
-Managed Emails through Zendesk.
-Generated Surveys through survey monkey.
-Called and received phone calls from concerned clients.
Education
University of Lagos
Oct 2011 – Nov 2015
Bsc, Business- Insurance
Like most websites we use cookies to ensure that we give you the best experience.
