My name is Korina Torres-Obial, and I am an experienced virtual assistant and customer service professional with over five years of experience in customer support, administrative tasks, and eCommerce. I am passionate about delivering excellent service, maintaining organization, and ensuring customer satisfaction in every interaction.
Work Interest:
I am highly interested in roles that allow me to apply my customer service expertise, problem-solving abilities, and technical skills to help businesses grow. I am particularly drawn to working in the eCommerce industry because of the dynamic and fast-paced environment. I enjoy helping customers resolve their concerns, ensuring a smooth and positive experience, and contributing to the overall success of a business.
Strong Sides:
Exceptional Communication: My ability to communicate effectively, both verbally and in writing, ensures that customers feel understood and valued.
Technical Proficiency: I have practical experience with tools like Gorgias, Zendesk, Shopify, and Google Workspace, which enables me to work efficiently and adapt to new systems quickly.
Problem-Solving Skills: I excel at resolving customer complaints and addressing issues in a calm, professional, and timely manner.
Organization and Attention to Detail: I maintain consistency in responses and ensure all tasks are completed accurately and on time.
Adaptability and Willingness to Learn: I thrive in dynamic environments and am eager to grow and learn new tools or processes to improve my performance.
I am enthusiastic about contributing to a team that values customer satisfaction and long-term success.