I've been in the customer satisfaction industry for more than a decade, making sure the customer satisfaction is the highest priority goal.
Worked as a customer support from Armenia for the US market, sales, restaurant manger, the common thing about them was providing best customer experience, giving the new customers a reason to be loyal and gaining the trust of the existing ones.
DIGITAL SKILLS: Slack - Asana - Trello - HubSpot - Agile - Google Drive - Microsoft Office.
Soft Skills: Decision-making - Organizational and planning skills - Good listener and communicator - Team-work oriented - Reliability - Critical thinking - Motivated - Responsibility - Conflict resolution Analytical skills Detail-Oriented - Good time management - Teamwork - Excellent writing and verbal communication skills - Ability to Work Under Pressure - Excellent organizational planning and solving problems in short time - Good at being proactive and efficient in high stress situations.
Experience
Orders.co
Jul 2022 – Present
Armenia, Yerevan
Customer support
Assist customers with all aspects of the software and hardware via phone, chat, email and screen-sharing sessions.
• Troubleshoot and submit bugs and special requests to the developers team.
• Follow up with the customers’ open requests and issues
• Follow up with internal open tasks.
Customer Hero - Employee of the year certificate after 4 months of work.
