Krisnie Joyce Errua

Virtual Assistant / Email Support Specialist

Message

Intro

Rizal, Philippines

Outsourcing/Offshoring

Joined September 23, 2022

Skills

Languages

English

Fluent

About

I had a customer service representative experience in the BPO industry where I was part of the Email support LOB. Apart from gaining skills in the BPO industry, I had years of experience in the HR field specifically in being with the Recruitment Team where I was able to handle the end-to-end process in hiring people for the company. Therefore, whether being with the Recruitment Team or in the Call Center field doing Email support or even any administrative task, I can definitely help out!

Experience

Upwork Freelancer

Feb 2022 – Sep 2022

Remote

Email Support Representative

Maintaining a consistent availability within our web/email queues, ready to support our users at a moment's notice Identifying and escalating issues to ensure rapid response from the appropriate teams Monitoring user sentiment and providing relevant feedback to other teams

Inspiro Relia Inc.

Oct 2021 – Feb 2022

Philippines

Customer Happiness Champion - Email Support

Provide resolution to customers' concerns through Email. Maintain accuracy at all times. Observe and report any customer issues about billing to Escalations Team.

24-7 Intouch PH

Sep 2019 – Jun 2020

Philippines

Customer Service Representative - Email Support

Provide resolution to customers' concerns through Email. Maintain accuracy at all times. Participate in the team's improvement by suggesting techniques to provide better results for the customers and the business.

HSBC

Nov 2013 – Mar 2019

Philippines

HR Executive

Conduct initial interviews over the phone and face-to-face. End-to-end hiring tasks. Train newbies and supervisors. Help out in doing the initial background investigation. Maintain good relationship with business partners via phone, email and consistent virtual team meetings.