Kristel Fontanilla

"Smooth sea never made a skilled sailor"

Message

Intro

Makali, Philippines

Studied Architecture and Interior Design at Central Colleges of the Philippines

Joined March 23, 2022

Skills

Languages

English

Native or Bilingual

About

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells and delivers. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Experience

Sutherland Global Services, Inc.

Sep 2019 – Mar 2022

Quezon City, Philippines

Email Associate

Provide support to customers by managing account details, changing subscription types, and tech support via email and live chat. Piloted the Spanish Translation Team and acts as Subject Matter Expert to help prepare new hires for production work, familiarize themselves with workflows and guidelines.

Concentrix

Jan 2018 – Sep 2018

Quezon City, Philippines

Retention and Mobile care Advisor

Maintain new and current customers, make sure that they have updated account information, sell new upgrades and insurance for mobile service, and provides tech support.

SPi Global CRM

Mar 2007 – Feb 2012

Makati, Philippines

GS3 Customer Support

Handles customer account information, subscriptions, billing and tech issues.

Education

Central Colleges of the Philippines

Jun 2002 – Mar 2007

BS Architecture, Architecture and Interior Design