Organized and detail-oriented Administrative Professional with 15+ years of experience in office administration both in person and remotely. Smoothly assisted CEOs and Presidents in handling confidential information, customer service, accounting, data entry, and
purchasing. Excellent communicator with outstanding interpersonal skills. Acknowledged for effective inventory
management for 30+ customers, improving efficiency and productivity. Proficient as a self-starter and team player,
successfully adapting to changing environments.
Experience
Fullerton Box, LLC dba Packcom Packaging
Sep 2011 – Present
Fullerton, CA
Office Manager, A/P, A/R, Purchasing, CS
● Produced administrative support to the President by answering calls, scheduling appointments, running errands, generating reports, and completing data entry
● Prioritized office management functions in support of company executives, reducing costs, minimizing downtime, and streamlining workflow
● Maintained organization of confidential company files, ensuring all payments were processed on time
● Handled customer transactions by billing and collecting payments from clients, reducing chances of discrepancies within financial statements
● Assisted customers with orders and shipments by keeping track of inventory and updating customers on tracking raising customer satisfaction rates by 20%
● Provided top-quality customer service by answering general inquiries and promptly resolving any issues with delayed or unavailable shipments, sustaining client retention rates
● Demonstrated financial and business acumen, facilitating financial reporting and accounting operations through QuickBooks