Kristen DuPont

Fullerton Box, LLC dba Packcom Packaging

Sep 2011 – Present

Fullerton, CA

Office Manager, A/P, A/R, Purchasing, CS

● Produced administrative support to the President by answering calls, scheduling appointments, running errands, generating reports, and completing data entry ● Prioritized office management functions in support of company executives, reducing costs, minimizing downtime, and streamlining workflow ● Maintained organization of confidential company files, ensuring all payments were processed on time ● Handled customer transactions by billing and collecting payments from clients, reducing chances of discrepancies within financial statements ● Assisted customers with orders and shipments by keeping track of inventory and updating customers on tracking raising customer satisfaction rates by 20% ● Provided top-quality customer service by answering general inquiries and promptly resolving any issues with delayed or unavailable shipments, sustaining client retention rates ● Demonstrated financial and business acumen, facilitating financial reporting and accounting operations through QuickBooks

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