kristia collins

Top performer Customer Service Rep. with Patients & Virtue

Message

Intro

Lorain, United States

Property Manager at Lorain Acquisition INC.

Studied Office Administration at Lorain County Community College

Studied at Life Skills Center

Joined January 8, 2024

Skills

About

I am an experienced professional who has been consistently praised as quality-oriented and compassionate by both co-workers and management. Over the past 15+ years, I’ve developed a skill set directly relevant to the customer service field — including patience, conflict resolution, strong communication, and active listening. I’ve worked efficiently under pressure, handled high call volumes, and stayed focused on delivering excellent customer experiences across phone, email, and chat support. In addition to front-line service, I’ve also performed accurate and timely data entry tasks, including updating customer records, processing orders, and maintaining internal databases. At this time, I don’t have a portfolio built out on RemoteHub, but that’s only because much of my previous work has been in fast-paced environments where documentation wasn’t prioritized. However, I’m actively working on putting together examples and summaries that reflect the value I’ve brought to teams in the past. I’m passionate about helping people, solving problems, and continuously learning. I’m excited to join a remote team that values empathy, professionalism, and a strong work ethic.

Experience

Lorain Acquisition INC.

Feb 2023 – Present

Lorain, Ohio

Property Manager

-Manage multiple properties, including inspections, maintenance, and tenant relations -Oversee remodeling projects, from planning to completion -Handle lease agreements, rent collection, and application processing -Coordinate with contractors and vendors -Maintain records of repairs and improvements

AppleOne

Aug 2021 – Dec 2023

Remote

Customer Service Rep.

-Resolved inquiries across phone, email, and chat platforms -Managed large call volume while maintaining customer satisfaction -Tracked issues using CRM software and followed up on escalations -Worked cross-functionally to improve service delivery -Consistently earned high customer satisfaction scores

O.C.D Flooring & Customs

Jan 2021 – Dec 2023

Lorain, Ohio

Secretary/Clerical

-Scheduled jobs, managed billing/invoicing, and coordinated with clients -Maintained filing systems and handled all front-office communication -Ordered materials and provided administrative support -Ensured customers were satisfied from project start to finish

Gardens Alive

Sep 2021 – Feb 2022

Remote

Customer Service Rep. ( Temporary Position)

-Data Entry -Verified account & credit card information -Process orders & transactions -Assisted customers with any product information -Navigate between multiple computer screens and platforms to perform the job -Handel customer complaints -Handel high call volume -Listen to feedback -Tracking customer's orders -Email dept.

Ramada Inn/Days Inn

May 2015 – Dec 2021

Elyria, Ohio

Front Desk/Banquet Manager

-Checked in front desk guest -Scheduling and execution of all banquet and extra-curricular activities -Processed all payments for group bookings before arrival -Responsible for all group bookings within the facility

Hammond Construction

Apr 2016 – Feb 2019

Elyria, Ohio

Secretary/Office Clerical

-Handled scheduling, payroll, emails, and ordering supplies -Used QuickBooks for billing and vendor tracking -Managed communications and maintained organized records -Created daily checklists for job crews

May Credit

Nov 2001 – Jun 2006

Sheffield, Ohio

Clerical/Customer Service Rep.

-Answered high call volumes and managed customer complaints -Processed orders, payments, and returns -Communicated with vendors and tracked merchandise issues -Used Microsoft Office for reports and client correspondence -Maintained detailed records and supported admin tasks

Education

Lorain County Community College

Jun 2010 – Dec 2012

Somer College, Office Administration

Life Skills Center

Jan 2001 – Oct 2003

High School Diploma