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Kristina Hurley

Customer Service Specialist

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Intro
Lexington, United States
Studied at Lynchburg College
Studied at Parry McCluer High School
Retail
Joined September 5, 2022

Skills

Languages

English
-
Native or Bilingual
About
Customer service specialist with over 20 years of experience
Experience
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TurboTax
Feb 2023 – Apr 2023
Remote
Customer Care Specialist
Answering questions and concerns posed by customers related to their tax experience with TurboTax.
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BenefitFocus
Sep 2022 – Dec 2022
Remote
Benefo Advisor
Taking customer calls in relation to their workplace provided benefits.
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Saks Fifth Avenue
Mar 2022 – Jul 2022
Remote
Customer Service Specialist
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Williams Sonoma
Sep 2021 – Dec 2021
Remote
Customer Care Specialist
Seasonal customer service representative -- taking customer questions, complaints, requests -- by phone and email. Escalated response -- taking calls that required a leadership response
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Kroger
Aug 2010 – Jun 2021
Lexington, Virginia
Department Head -- Management Trainee
Directly supervising and coordinating other associates Supervising completion and sustaining defensive merchandising standards. Maintain requirements for WIC licensing Supervising associates in the role of Pick-up. (Online order fulfillment) Direct knowledge of point of sale equipment and troubleshooting. Merchandising skills, for promotional products and front walk/porch
Education
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Lynchburg College
Jun 2004 – May 2007
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Parry McCluer High School
Sep 2000 – Jun 2004
High School Diploma
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