I am enthusiastic, reliable and hardworking individual who has over 7 years of experience giving professional, efficient and high-quality service to the call center company on a various line of businesses. In my Customer Service Representative role, I honed my abilities in sales and inbound call handling, where I am skilled in communicating with clients over phone and email. I have experienced in sales including processing orders, billing, tracking shipments and returns. My expertise working on financial institution enhance my analytical, administrative and my strong attention detailed skills. Assisted customers with product-related questions, feedback and complaints. Ensured efficient collections and recoveries through the development of procedures in line with risk policies, driving continuous process improvements. Answered customer queries about product prices, product availability and service changes. Reviewed accounts to determine payment plan compliance. Processed payments over phone and set up recurring drafts. Build customers trust to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Being a Virtual assistant in real estate industry as Acquisitions Manager makes me confident enough that everything can be learned as long as you give your effort and passion to do it. My main Job is dealing with leads, doing follow ups through e-mail, chat and phone calls from negotiating, sending contracts until closing the deals.
Experience
Iqor Philipines
Apr 2016 – Jul 2022
Dasmarinas City Cavite Philippines
Collection Specialist/ Customer Support
• Built rapport with customers through courteous and professional
communications.
• Assisted customers with product-related questions, feedback and complaints.
• Ensured efficient collections and recoveries through the development of
procedures in line with risk policies, driving continuous process improvements.
• Answered customer queries about product prices, product availability and
service changes.
• Reviewed accounts to determine payment plan compliance.
• Processed payments over phone and set up recurring drafts.
• Build customers trust to determine reasons for delinquency, source of income
and next pay date to build solutions for financial issues.
