Kristoffer Dave Teope, Senior Team Manager

Legal Soft Solutions, Inc.

Dec 2020 – Dec 2022

Remote

Legal Assistant

Receive daily tasks from the Assistant Case Manager Collate and organize patients’ hospital medical records and bills Create a medical matrix based on the records gathered Call medical facilities/providers in the absence of these records Create fax request to follow up on the said records Redact sensitive personal information to maintain confidentiality

Legal Soft Solutions, Inc.

Dec 2020 – Mar 2022

Remote

Legal Assistant

Call Direct Solutions

Aug 2020 – Dec 2020

Remote

Cold Caller/Assistant Team Leader

Contact potential clients by phone to gather information about properties for sale. Use client information -- name, address and telephone number from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade clients to discuss their property Responsible for appropriately logging contacts and accounts, in addition to the task of passing information about successful communications onto the appropriate sales representatives. Additional duties might include follow-up correspondence with clients, interviewing of cold caller applicants

Sutherland Global Services, Inc

Jan 2020 – Sep 2020

Remote

Language Trainer

Develop a schedule to assess training needs Conduct employee surveys and interviews Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials Contact and utilize outside vendors and resources for instructional technology Test and review created materials Maintain a database of all training materials Instruct employee training and onboarding Conduct training through new materials Review employee performance and learning

Tai Lopez

Apr 2019 – Jun 2020

Remote

Email Support Rep

Responsible for ensuring customer satisfaction by handling questions related to the store via email. Resolve customer email requests for assistance related to Tai's programs. Forward requests as per escalation policy to higher level of support. Arrange resolution of customer support issues that can't be resolved by first-line support. Ensure all customer communications are professional, accurate, and timely. Resolve requests related to billing and account issues and some technical assistance. Prepare technical content for inclusion in the support knowledge base. Used support applications for recording and tracking problems.

Optum Global Solutions, Inc.

Sep 2015 – Jan 2018

Philippines

Customer Service Representative/Advance Communication Enhancement Trainer (ACE Trainer)

Duties and Responsibilities (Communication Trainer) Monitor calls on Communication, Soft Skills, Process and Compliance Parameters Provide coaching and feedback to enhance agent performance. Analyze audit data, compliance, communication and process related data. Prepare and implement action plans. Analyze the coaching/training needs of the agents and support them in delivery. Participate in calibrations to ensure consistent scoring and feedback delivery approach. Keep the agents updated on new process changes, improving initiatives. Conduct compliance, communication and process awareness sessions for new hires. Support floor training initiatives: Resolution and Communication. Develop action plans and report out the improvement process in business reviews. Plan and run campaigns to drive awareness/improvements on compliance, communication and process. Duties and Responsibilities (CSR) Answer telephone calls regarding members' health coverage benefits Explain claim processing details regarding their hospitalization Provide detailed hospital billing process

Optum Global Solutions

Sep 2015 – Jan 2018

Philippines

Customer Service Representative/Advance Communication Enhancement Trainer (ACE Trainer)