Krysta Williams, An optimistic and dependable individual with great work ethics, the ability to teach and a willingness to learn.

About

An innovative, tech savvy professional, who embraces new strategies and technology, and has proven delivery of meritorious contributions through out her career. Over seventeen (17) years of experience and commendable service in the Financial Services Industry, as a highly dedicated professional in both lower and senior level positions. A keen eye for details, exceptional knowledge of common business practices, and an excellent memory are a few attributes that makes 'Krysta' an extraordinary professional. Her core competencies include, but are not limited to: - The processing and review of time-sensitive, high-value complex business transactions - Data Entry - Data Analysis - Research - Process Improvement - Risk Management - Performing Due Diligence Checks - Fraud Investigations - Report Writing

Experience

JN Bank Limited

Sep 2015 – Dec 2021

Jamaica

Fraud Investigator

A keen eye for details, exemplary critical thinking, Integrity and meticulous evidence gathering are a few attributes that makes this investigator a notch above the rest. Conscientiously conducted over 600 investigations. Duties and Responsibilities Identify material misrepresentations and fraud. Conduct investigations into allegations of transactional fraud - online banking, debit card, credit card etc., and update account holder/cardholder on the outcome of the investigations. Conduct timely, fair/unbiased, and thorough investigations. Review, research and analyze evidence/documents to determine patterns and overall fact of claims, synthesize data into a professional written report, thoroughly communicating findings and conclusions including the appropriate recommendations. Conduct appropriate database checks. Conduct appropriate interviews. Perform timely and appropriate communication with internal and external stakeholders via oral and written mediums, such as telephone, emails etc. Study the policies, procedures, control measures and documents of the organization, in order to identify any inconsistencies and possible loopholes that may make the organization vulnerable to fraud. Work collaboratively with internal and external agencies to resolve assigned cases. Analyzed and examined fraud losses to determine trends.

JN Bank Limited

Oct 2013 – Sep 2015

Jamaica

Exception Supervisor

Duties and Responsibilities Responsible to discover fraudulent and/or erroneous transaction within the department's operations Apply applicable corrective measures for human and system errors identified Investigate and resolve customer complaints Supervision and mentorship of junior staff members Conducted weekly team meetings with junior staff members Conducted orientation, training, and performance management for junior staff members as required Completed monthly unit reports as required Participated in testing and training of software and process upgrades Developed and/or improved processes and procedures to ensure reliability and timeliness of process and adherence to company's policy The assignment of duties to junior staff members Reviewed junior staff members daily work for accuracy and completeness of appropriate documentation Reviewed and authorized transactions processed by junior staff members as required Reviewed general ledgers for accuracy and completeness of entries posted. Applying applicable corrective entries if needed. Assisted junior staff members with general ledger account entries to ensure accuracy Oversight of the processing of incoming and outgoing: ACH/RTGS/Cheque/Wire Transfer Granted access to the Company's online banking accounts to enable timely daily uploads of company transactions and payments to other Banks. Lead contact with corresponding department and units Generated, monitored and reviewed monthly reports, including reconciliation of subledger to the General ledger Daily processing of Bank lodgements to corresponding Banks Created, developed and maintained work instructions and procedures for the business Drove process improvements and initiatives to increase efficiency Identified procedural gaps and made relevant recommendations. Assisted with other general functions and projects as needed Provided a strong support for the unit and internal business partners

JN Bank Limited

Nov 2005 – Oct 2013

Jamaica

Senior Clerk

Duties and Responsibilities Administrative Duties: Answer phone calls and handle customer concerns or reassign calls for handling as required. Receive, check and distribute/assign: Mails, External companies payroll, deduction and standing order payments, International customers' request for transactions, new accounts and account updates, etc. Timely assessment and ordering of stationery, tools and equipment to meet department needs. Draft correspondence to customers and stakeholders for review and signature of department manager as required. Successfully plan, coordinate and organise all internal functions and recreational activities of the department. Other Duties: The main processor for: Emoney pension deposits, Small business loan disbursements, Mortgage account closures, and The company's internal salary and deductions disbursements. Participated in the procedural improvement and documentation of the above tasks, as well as the training of other staff members in their performance of said task. Process incoming/outgoing: Cheques Payroll, Deductions and Standing Orders Jn Money Transfers Wire Transfers ACH/RTGS Timely and accurate processing of customers request: Opening New Accounts Account Closure Addition or removal of name from accounts Update customer's record The chosen processor for speed and accuracy. Granted permission and access to review and authorization other staff members work. Checked and balanced junior staff members during end-of-day balancing. Provided guidance to other staff members for the processing of complex transactions. Daily processing of credit card payments done by customers via the company's online banking website. Worked on data entry, system clean-up and maintenance projects. Participated in the testing of new softwares and process upgrades. Drive process improvements and initiatives to increase efficiency Assisted with other general functions and projects as needed Provided a strong support for the unit

JN Bank Limited

Oct 2004 – Nov 2005

Jamaica

Clerk

Education

Excelsior Community College

Sep 2006 – Aug 2008

Associate of Science, Business Studies (Management)

University of the West Indies School of Continuing Studies

Sep 2005 – Jun 2006

Diploma , Marketing

University of the West Indies School of Continuing Studies

Sep 2005 – Jun 2006

Diploma, Supervisory Management

Krysta Williams

An optimistic and dependable individual with great work ethics, the ability to teach and a willingness to learn.

Skills

Languages