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KWAME NKRUMAH

Sales, Account management and Customer Service and Data analysis

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Intro
Ghana
Client Operation Officer at Societe Generale
Studied French and Spanish at University of Ghana
Joined July 27, 2023

Skills

Languages

French
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Advanced
English
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Native or Bilingual
Spanish
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Intermediate
About
I am a detail oriented, hard worker and engaging team player capable of working in a fast-paced work environment. English, French and Spanish speaker with an excellent track record in sales, account management, customer service and satisfaction.
Experience
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Societe Generale
Jun 2022 – Present
Ghana
Client Operation Officer
I am responsible for salary payments processing, insurance debits, check book request and customer complaints relating to salaries, cheque books and insurance. I prepare a monthly report on the cheque books, salaries and insurance debit processed and revenue generated from the various services.
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Yup Ghana Limited
Jan 2021 – Jun 2022
Accra, Ghana
Corporate Business Development Officer
I was responsible for signing on new businesses and growing existing accounts and well as prepare monthly reports to management. In these two roles, I have gained plentiful experience with account management, sales, data analysis and customer service.
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Cellulant Ghana Limited
Jun 2018 – Jan 2021
Accra, Ghana
Business Development Manager
I was responsible for connecting to the mobile network operators for airtime, data bundle and mobile money connectivity, lead generation, consumer activation drives and growing accounts.
Education
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University of Ghana
Aug 2013 – Jun 2018
Bachelor of Arts , French and Spanish