KWAME NKRUMAH

Sales, Account management and Customer Service and Data analysis

Message

Intro

Ghana

Client Operation Officer at Societe Generale

Studied French and Spanish at University of Ghana

Joined July 27, 2023

Skills

Languages

French

Advanced

English

Native or Bilingual

Spanish

Intermediate

About

I am a detail oriented, hard worker and engaging team player capable of working in a fast-paced work environment. English, French and Spanish speaker with an excellent track record in sales, account management, customer service and satisfaction.

Experience

Societe Generale

Jun 2022 – Present

Ghana

Client Operation Officer

I am responsible for salary payments processing, insurance debits, check book request and customer complaints relating to salaries, cheque books and insurance. I prepare a monthly report on the cheque books, salaries and insurance debit processed and revenue generated from the various services.

Yup Ghana Limited

Jan 2021 – Jun 2022

Accra, Ghana

Corporate Business Development Officer

I was responsible for signing on new businesses and growing existing accounts and well as prepare monthly reports to management. In these two roles, I have gained plentiful experience with account management, sales, data analysis and customer service.

Cellulant Ghana Limited

Jun 2018 – Jan 2021

Accra, Ghana

Business Development Manager

I was responsible for connecting to the mobile network operators for airtime, data bundle and mobile money connectivity, lead generation, consumer activation drives and growing accounts.

Education

University of Ghana

Aug 2013 – Jun 2018

Bachelor of Arts , French and Spanish