I have hands-on experience in customer service through my role as a cashier in our family business, where I directly assist customers every day. I handle transactions, answer inquiries, resolve concerns, and ensure that each customer feels welcomed and valued. Being in a front-facing role taught me how to communicate clearly, stay patient under pressure, and maintain professionalism even during busy hours.
Aside from that, I also have experience working as a Virtual Assistant. In this role, I handled online inquiries, managed social media platforms and OTA listings, responded to customer messages, and supported administrative tasks. This helped me develop strong written communication skills, organization, and attention to detail.
Both experiences strengthened my ability to serve customers in different environments — face-to-face and online. Through these roles, I realized that customer care is something I genuinely enjoy, which is why I pursued a degree in Hospitality Management. I always make it a point to treat every customer with the same respect and care that I would want for my own family.
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Experience
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Aug 2022 – Feb 2024
Work Form Home
Virtual Assistant
I have experience working as a Virtual Assistant, where I provided remote administrative and customer support. My responsibilities included responding to customer inquiries through email and social media, managing online platforms such as OTA listings, updating information, and ensuring that all messages were answered promptly and professionally.
In this role, I developed strong written communication skills, time management, and attention to detail. Since I worked remotely, I learned how to be self-disciplined, organized, and proactive in completing tasks without constant supervision. I also became comfortable handling different customer concerns online, making sure to respond with clarity, patience, and professionalism.
Being a Virtual Assistant strengthened my ability to multitask, adapt to different tools and systems, and maintain a high level of customer service even in a digital environment.
