8+ years work experience in web hosting, support, and project management field
Experience
Revize Software Systems
Mar 2018 – Jan 2020
Troy, MI
CMS Technical Support
• Provided technical support for content management system (CMS) users, troubleshooting issues
and providing timely resolutions for over 4,000 clients.
• Worked with sales and development team on project and service update timelines
• Maintained hosting servers and CMS setup for customers while ensuring high availability and
performance of all applications.
• Contributed to the development and execution of CMS support strategies, documenting
processes and best practices to enhance overall user satisfaction.
• Conducted one-on-one coaching sessions with team members to address specific challenges and
improve overall performance in handling customer inquiries and technical issues
• Resolved web editing issues from clients and provided back-end support effectively, ensuring
customer satisfaction through prompt assistance.
Revize Software Systems
Jul 2017 – Mar 2018
CMS Client Trainer/Project Manager
• Conducted training sessions for clients on how to effectively use the CMS website to update
content, images, and layouts
• Conducted training sessions with clients in-house and travel for training clients with large groups
• Conducted regular assessments to measure the effectiveness of training sessions and identify
areas for improvement in employee knowledge and understanding
• Provided ongoing support and assistance to employees as they navigated the CMS website and
implemented changes to improve usability and functionality
• Collaborated with cross-functional teams to ensure consistency and accuracy in the use of the
CMS website across different departments within the organization
• Developed and delivered training materials, including step-by-step guides and video tutorials, to
enhance the learning experience for clients and employees
