Kyle Hastings, Direct Support Professional

About

I am an organized, efficient, professional who has many years experience supporting projects, reviewing data, and solving problems for customers. My strong sides are my customer support skills and ability to multitask. I love finding efficiencies and improving workflows to get the job done and solve problems for my customers.

Experience

Self Employed

Jan 2022 – Present

Kalamazoo, MI

Project Manager/Conusltant

Provide support on projects to customers including business consultation, technical analysis, data entry/analysis, service support, and operational advising.

Truma Group

Aug 2021 – Aug 2024

Elkhart IN

Director of Service

• Directed North American Service organization while working with the leadership team to drive strategic global initiatives and supporting Sales and Finance goals. • Develop and execute, KPIs, budget, employee development, and standardization of processes and procedures. • Oversee national delivery of technical field service, product training, and technical support to key customers. • Oversaw implementation of Salesforce and SAP projects with data analysis, scrubbing, and loading.

Dimplex Thermal Solutions

Jan 2013 – Jan 2022

Kalamazoo, MI

Customer Service Manager

Managed all Service operations and teams for North American market, including internal and national 3rd party vendors • Responsible for content development and training/education delivery for internal staff and 3rd party customers • Managed execution of multi-million-dollar projects with strict deadlines from quote to go-live. • Oversaw forecasting, budgeting, staffing/recruitment, and capital purchases for Service Division • Increased aftermarket revenue by 1200% while increasing gross margin on service and installation activity.

MPI Research

Nov 2009 – Dec 2012

Mattawan, MI

Technical Training Lead

• Created and presented technical training content to customers, executives, and general employees. • Adhered to regulatory compliance of activity. Develop and log datasets into system database. • Executed training sessions individually, in classrooms, and via remote learning platforms for over 200 employees. • Oversaw training activity, team scheduling, and provided coaching and education to Training Team staff. • Performed audits and evaluations of delivery of services for new hires and existing staff with a success rate of 95%

Education

Columbia Southern University

Master of Business Administration, Management

Kyle Hastings

Direct Support Professional

Skills

Languages