I have a good English level, excellent management of the office package, with academic experience in business plan, organizational design, market research, project formulation and business consulting in the area of human management. With work experience in sales and customer service, as an agent, quality analyst and trainer. Decision-making ability, adaptation to change and teamwork
Experience
Lynxus
May 2022 – Present
Medellin
QA Analyst
Support in carrying out audits and monitoring of service agents to ensure compliance with previously established service quality criteria.
Detect training needs and areas for improvement of workers.
