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laiba qurzam

Dependable professional with experience providing administrative, organizational, and customer service support in a virtual environment.

Islamabad, Pakistan
Studied International Relations at Szabist University
Joined April 5, 2023



Native or Bilingual
Proficient in MS Office, G Suite, Trello, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
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Wellness Enhanced lifestyle Living - Facilities
May 2022 – Feb 2023
customer support rep
Customer Support Rep Wellness Enhanced lifestyle Living - Facilities Business Type B2B Responsibilities: Customer service management, customer support, customer service rep, receiving inbound calls, product knowledge, client retention, customer relationship management, Zoho (Customer relationship management) Quotas 20 - 30 Inbound calls a day 1-10 emails a day
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Amazon Key for Business - Utilities
Jan 2021 – Aug 2022
Sales Development Rep
Amazon Key for Business - Utilities Business Туре B2B Responsibilities: Responsible for improving package delivery service over million of communities all over the US. Identifying and generating qualified leads, email strategy and cold calling outreach to different property managers, community managers, vice presidents, CEO's, etc of Property management companies all over the USA. Prospecting and building pipeline by getting the POC's on board with Amazon Key for Business delivery update and scheduling their set up with our set up/tech team. Putting all leads and activities on salesforce marketing cloud. Quotas 200-300 outbound calls a week 60 - 80 emails a week (cold + warm) Conversation rate 0-5 a week
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Promogen - Telecommunications
May 2019 – Jan 2021
Sales Manager
Managing a team responsible for improving package delivery over million communities all over the US. Team leadership, market research, new business development, sales operations, Qualifying leads, cold calling, email marketing campaign, email strategy, prospecting, building pipeline, nurturing leads, client retention, team leadership, project management Quotas 30-40 outbound calls a day Conversation rate 0-2 a day Accomplishments Managing a team directly that had over 140% team goal for the month of October 2022
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Szabist University
Feb 2021 – Feb 2023
Mphil, International Relations