User's Cover Picture
User's avatar

Lalitha Ganapathi

result-oriented professional with nearly 17 years of experience in IT Management, Service Delivery, System Administration

Hyderabad, India
Information Technology & Services
Joined November 14, 2023


• A result-oriented professional with nearly 17 years of experience in IT Management, Service Delivery, System Administration, IT infrastructure support, Cloud operations management and IT Service Desk Management • Extensive in designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS & VMWare; Infra-structure development on AWS using various services • Expert knowledge of AWS, Azure & Google Cloud platform features and capabilities; architected and deployed Symantec public/ private cloud platforms (IaaS, PaaS & SaaS) • Skilled in designing, building and implementing solutions on AWS services like Lambda, managing continuous integration/deployment methodology for server-based technologies and managing continuous delivery systems on AWS. • Designed configured ad managed public and private Cloud Infrastructure platforms utilizing AWS Serices such as launching EC2 instances and setting up groups and configure Load balancers with Auto scaling,VPC,Subnets,ELB secuirty Groups and NACL • Strong experience in designing AWS landing Zones and Migration tools to AWS(cloudscape,Zerto) • Experienced using Discovery Tools to define and develop customer requirement and pricing model • Explored & integrated new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies with expertise in daily maintenance/administration of windows Infrastructure • Capabilities in extending high-end technical support on various servers and ensuring high operational efficiency; rendering services as an escalation gate to resolve critical issues of the team members • Excels in identifying, troubleshooting and resolving system performance issues; proficient in building automation into daily processes, server builds, patching, and configuration analysis • Skilled in designing effective solutions, providing consultancy, formulating migration strategies and transforming applications • Excels in managing all aspects of IT security including defining and implementing framework, physical and logical access management, network and server security • Expertise in defining IT Roadmap & Strategy and bridging the gap between functional groups and technology to foster targeted and innovative solution development • Skilled in designing and implementing processes for ITIL's IT Service Management, including service level agreement, change management, operations gap assessments, process modeling and process automation
User avatar
Ctreditsafe technologies
Nov 2021 – Apr 2023
Technology engineering manager
• Collaborating with a multi-disciplinary team of engineering, data science, product management, and infosec to deliver new platform capabilities that provide customer value • Controlling and coordinating with tasks assigned to center L1 support team • Developing project baselines while monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects • Defining service standards & guidelines that serves as benchmark for excellent service delivery & as per global standards; monitoring delivery of high-quality customer experience while adhering to SLAs & managing cost-effective operations • Assigning and allocating Engineers during network faults 24*7 and ensuring timely acceptance, resolution of outage/ alarm within SLA • Leading projects activities such as site survey to installation, deployment, de-installation, redeployments and maintenance in the cluster • Delivering network maintenance support and responding to outages during off-hour software deployments within established Service Level Agreements (SLAs) • Consulting end-users in determining various network improvement needs based on system functional requirements • Troubleshooting user circuit outages including the data collection for problem isolation and verifying end-to-end system health after extended outages • Supervising high-severity incidents to ensure service availability with minimal delay and working towards ensuring smooth operations of the infrastructure environment • Developing competency among team members; drove knowledge sharing sessions and developed employee competency • Managing end-to-end IT Systems & Infrastructure; planning, coordinating & supervising technology changes and providing technical support to resolve IT issues • Taking ownership of Enterprise product capabilities like team management, Entity management, File management system. •