Lance Austin

Project Manager

Intro

Suwanee, United States

Project Manager at Office System Installation

Studied Buisness at Georgia Tech

Joined May 27, 2025

Skills

Languages

English

-

Fluent

About

As a project manager at OSI, I manage subcontractors and vendor resources to produce quality projects on time and on budget. I engage clients as needed to confirm all operational aspects of work to be performed, including product lists, installation drawings, and site conditions. I also communicate with assigned clients to create quotes, work orders, and manage realistic expectations. I have a bachelor's degree in business administration, management and operations from Georgia Institute of Technology, where I learned the fundamentals of business management, operations, and communication. I have applied these skills to my previous role as a business operations manager at LA Fitness, where I held full accountability for analyzing audit schedules, ordering supplies, and managing equipment. I also hired, trained, and directed a high-performing team of 25 employees, achieving bottom-line results and everyday goals. I succeeded in exceeding various gross goals for the club by 172.2% in a four-month time period and significantly raised retention rate by 29% by identifying staff needs and providing feedback and coaching. I am agile, analytical, and results-driven, with a passion for overseeing operations and delivering exceptional customer service. I am adept at managing and streamlining operations in line with strategic requirements to ensure seamless and efficient workflow. I am an expert in leading cross-functional teams, improving processes, and elevating output, quality, customer satisfaction, and employee morale. I am always looking for new challenges and opportunities to grow and contribute to the management and well-being of the company.

Experience

Office System Installation

Jan 2022 – Present

Atlanta, GA

Project Manager

Manage subcontractors and vendor resources appropriately to produce quality projects on time and on budget. Engage clients as needed to confirm all operational aspects of work to be performed including product lists, installations drawings and sit conditions prior to installation. Communicate with assigned clietnes to create quotes, work orders, and manage realistic expectations.

LA Fitness

Jul 2020 – Jan 2022

Morrow, Ga

Operations Manager

Hold full accountability for analyzing audit schedules, ordering supplies for the club, and managing all equipment and supplies. Achieve bottom-line results and everyday goals during each shift by executing a checklist board system for employees. Hire, train, and direct a high-performing team of 25 employees, including janitorial, sales, and front desk staff, and accomplished all assigned activities through strict conformance to company policies. Organize a club budget of 2K per pay period for club equipment, supplies, and janitorial needs. Succeeded in exceeding various gross goals for the club by 172.2% in a fourth-month time period. Significantly raised retention rate by 29% by identifying staff needs and recreating personnel shifts and tasks. Ensure that members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Place an emphasis on supporting member retention by advocating for the best member experiences and operational processes in the club

Education

Georgia Tech

Dec 2013 – Dec 2017

Bachelors , Buisness