Product Designer experienced in UX/UI. I have 8 years experience working on Digital Products and startups passing through Marketing and Customer Success previously. I lived for a while in Australia and Canada and I also have experience working in international environments.
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Experience
Octadesk
Feb 2022 – Dec 2022
Product Designer
End-to-end Product Design actuation since discovery to delivery following these duties:
- Working in an agile environment and multidisciplinary team closely with Product Manager and Engineering.
- Apply strategic thinking to design an effective and engaging product to meet user needs.
- Moderate and lead UX research alongside Product Manager to improve product strategy, build up product roadmap and define prioritization.
- Understand user's pains and create user journeys to insight new product functionalities.
- Define user’s flow, interaction flows to define interaction design models.
- Deliver detailed and high fidelity designs prototypes using Figma and Design System to expertly communicate product usability and intended interaction following UI principles.
- Support design handoff with Engineering team delivering delightful and usefull interfaces.
- Collaborate with other designers colleagues in the team in order to learn and criticize design decisions.
NovaDAX Fintech
Oct 2021 – Dec 2022
Product Designer
Working in a multicultural fintech from China, B2B web and mobile application following some of the duties:
● Planned research activities to develop new processes, products and applications.
● Bring UX Design culture to the company and structure a new product design process.
● Oversaw daily activities and special projects with the Product Management team in
China.
● Done product usability analysis, identify user gaps and solve it through new interaction
design.
● Create content following UX Writing practices and techniques.
● Clustering user's profile and communicate with them
esens app
Oct 2019 – May 2020
São Paulo, Brazil
Content Planning and Writer
Marketing planning and user journey. Strategy and direction for ads.
Content production for paid media, inbound marketing, CRM and push
notifications. Generalist UX design, writing and research. Customer support by email.
VAI app
Oct 2017 – Sep 2019
São Paulo, Brazil
Community Manager
Social media, customer relations and support by phone and e-mail.
Brand tone and voice construction. Content production for all communications with clients including chatbot and FAQs. Continuous improvement in Customer Experience area, critical clients cases analysis
and solutions purpose. UX analysis for app improvement and ux writing
to reduce the impact at Customer Service Center. Translations english > portuguese.
Hardlink
Oct 2018 – Apr 2019
Porto Alegre, Brazil
Digital Marketing Analyst
Strategy and planning for rebranding, lead attraction. Buyer Persona's maping and interviews with b2b clients. Content creation and wireframes
for the new website company. Content strategy and production for social
media and CRM. KPIs and metrics reports.
Education
EBAC
Apr 2020 – Mar 2021
Secondary, UX Design
University of Santa Cruz do Sul
Jan 2010 – Aug 2014
Undergraduate - Bachelor's degree, Communications and Advertising