Highly astute Online Chat Specialist offering a passion for working with others.
Smart and determined about finding the right solution for the customer the
first time. Pursuing a role where mentoring and coaching skills are in demand.
Dedicated Customer Service professional with knowledge of service delivery
and proven multitasking abilities. Committed to maintaining professional
relationships to increase profitability and drive business results.
Experience
ModSquad
Oct 2020 – Sep 2022
Remote
Chat Support Specialist
-Handled inbound customer chat conversations from various websites.
-Asked open-ended questions to determine which products or services would
be best fit for customer's needs.
-Documented all customer information accurately in computer system.
providing dated notes for future reference.
-Remedied issues quickly and within parameters of company-mandated
policies and procedures.
Conduent Call Center
Apr 2018 – Aug 2020
Remote
Customer Service Phone Representative
-Adhered to company policies and scripts to consistently achieve call-time
and quality standards.
-Documented and detailed calls and complaints using call center's CRM
database.
-Answered over 75 calls per shift to meet fast-paced call center demands.
-Responded to customer comments and questions via LiveChat during shifts.
