Dynamic Operations Associate | Customer Service | Account & Relationship Management | Business Development | Administrative Support
Results-driven Operations Associate at Sentinel Africa Consulting Limited, with a proven track record in enhancing operational efficiency, stakeholder management, and service delivery. Leveraging expertise in project management, process improvement, and strategic planning, I have successfully streamlined workflows, optimized performance, and fostered strong relationships with clients and internal teams.
With a solid background in customer service, I excel at addressing client inquiries, resolving issues efficiently, and ensuring seamless customer experiences. My ability to manage diverse client portfolios has been instrumental in account management and relationship management, where I focus on client retention, engagement, and satisfaction. Through proactive communication and strategic problem-solving, I have helped businesses strengthen their customer relationships, leading to improved loyalty and increased revenue.
My experience in business development has involved identifying new market opportunities, engaging potential clients through targeted outreach, and negotiating contracts to drive organizational growth. I have successfully contributed to expanding business networks, enhancing brand presence, and securing valuable partnerships.
Beyond my client-facing roles, I have provided comprehensive administrative support, ensuring smooth daily operations. From managing schedules and coordinating meetings to handling documentation and optimizing internal processes, I bring efficiency and organization to dynamic work environments.
Passionate about continuous improvement, I thrive in fast-paced settings where I can contribute to operational excellence, team support, and impactful business strategies. Whether optimizing workflows, fostering collaboration, or driving customer satisfaction, I am committed to delivering high-quality results that align with organizational goals.
