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Latifah Namubiru

Dynamic Operations Associate with a proven track record in enhancing operational efficiency and stakeholder management.

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Intro
Kampala, Uganda
Operations Associate at Sentinel Africa Consulting Limited
Studied Information Technology at Mbarara University of Science and Technology
Joined March 20, 2025

Skills

Languages

English
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Native or Bilingual
Swahili
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Native or Bilingual
French
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Intermediate
About
Dynamic Operations Associate | Customer Service | Account & Relationship Management | Business Development | Administrative Support Results-driven Operations Associate at Sentinel Africa Consulting Limited, with a proven track record in enhancing operational efficiency, stakeholder management, and service delivery. Leveraging expertise in project management, process improvement, and strategic planning, I have successfully streamlined workflows, optimized performance, and fostered strong relationships with clients and internal teams. With a solid background in customer service, I excel at addressing client inquiries, resolving issues efficiently, and ensuring seamless customer experiences. My ability to manage diverse client portfolios has been instrumental in account management and relationship management, where I focus on client retention, engagement, and satisfaction. Through proactive communication and strategic problem-solving, I have helped businesses strengthen their customer relationships, leading to improved loyalty and increased revenue. My experience in business development has involved identifying new market opportunities, engaging potential clients through targeted outreach, and negotiating contracts to drive organizational growth. I have successfully contributed to expanding business networks, enhancing brand presence, and securing valuable partnerships. Beyond my client-facing roles, I have provided comprehensive administrative support, ensuring smooth daily operations. From managing schedules and coordinating meetings to handling documentation and optimizing internal processes, I bring efficiency and organization to dynamic work environments. Passionate about continuous improvement, I thrive in fast-paced settings where I can contribute to operational excellence, team support, and impactful business strategies. Whether optimizing workflows, fostering collaboration, or driving customer satisfaction, I am committed to delivering high-quality results that align with organizational goals.
Experience
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Sentinel Africa Consulting Limited
Jan 2025 – Present
Kampala
Operations Associate
As an Operations Associate at Sentinel Africa Consulting Limited, I play a vital role in enhancing operational efficiency, streamlining workflows, and supporting key business functions. My responsibilities include coordinating daily operations, managing administrative processes, and ensuring seamless project execution. With expertise in stakeholder engagement and strategic planning, I contribute to improving service delivery and organizational performance.
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Ntake Bakery and Company Limited
Sep 2024 – Jan 2025
Kampala
CCTV Camera Operator
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Savannah Informatics Limited
Aug 2023 – Aug 2024
Kampala
Junior Expansion Lead
As a Junior Expansion Lead at Savannah Informatics Limited, I played a key role in driving business growth, expanding market presence, and managing client relationships. My responsibilities included identifying new business opportunities, executing strategic outreach, and facilitating customer onboarding to ensure seamless adoption of our solutions. With expertise in account management and customer success, I worked closely with clients to understand their needs, address inquiries, and optimize their experience with our products. I also collaborated with internal teams to streamline processes, enhance service delivery, and improve client retention.
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Ocaja Technologies Limited
Nov 2022 – Jul 2023
Kampala
Business Development Executive
As a Business Development Executive at Ocaja Technologies Limited, I played a pivotal role in expanding market reach, acquiring new clients, and driving business growth. I led strategic outreach efforts, including cold emails, calls, and targeted ad campaigns, to introduce and position our solutions effectively in the Ugandan market. With a strong focus on account management and customer success, I worked closely with clients to understand their needs, provide tailored solutions, and ensure long-term satisfaction. Additionally, I collaborated with cross-functional teams to develop business strategies, enhance brand visibility, and improve client retention rates.
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Fenix International Limited
Nov 2017 – Dec 2021
Kampala
Customer Service Representative
As a Customer Service Representative at Fenix International Limited, I provided exceptional customer support, ensuring timely resolution of inquiries and concerns. I managed high volumes of inbound and outbound calls, assisting customers with product information, account management, and payment processing. With a strong focus on customer satisfaction and relationship management, I worked to enhance client experiences by delivering personalized support and troubleshooting issues effectively. I also collaborated with internal teams to improve service delivery and streamline customer support processes.
Education
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Mbarara University of Science and Technology
Aug 2014 – Dec 2020
Bachelor’s , Information Technology