I'm writing in response to the position posted and I'm assured that I will be an asset to the company. I would love to see and learn more in depth decision making processes that go on behind the scenes. Professionally I have over 10+ years of exceptional customer service experience. Being able to help others is a rewarding and amazing feeling. I have always had a strong desire to go the extra mile to provide assistance to those in need.I am dedicated, and reliable while remaining teachable and ever learning.
I know what it takes to set goals and accomplish them all while giving 100% of myself to the task in front of me.I am organized and can handle confidential information discreetly. I strive to contribute as an asset to the company.An out-of-the-box thinker committed to implementing sustainable practices while balancing the flow of Correspondences, meetings, travel arrangements, aid in decision making, maintaining executive scheduling,and event planning. Also ensuring the company work environment is warm and welcoming to others. The intelligent minds of this company could rest assured that their professional needs will be met with integrity.
In addition I bring hands-on experience of training new hires such as administrative assistance, while providing support to other members of the administrative team.
I am excited to gain this opportunity, and forging a successful working relationship to further advance the company
Experience
FirstEnergy
Apr 2014 – Jun 2023
Akron oh
Corporate claims administrators
The corporate claims representative is responsible for the review of claim contents in files to confirm it is complete and ready to invoice, Review cost incurred to confirm they are collectible. Attempt to collect the invoice amount from the responsible party and/or identified source of insurance. I created training material on sending documents to legal counsel via electric systems, and led training sessions for the claims dept. Identify and legal problems with the receivable claim. Manage outside legal counsel, provide litigation support, update the management system and resolve by negotiation or legal judgment against the responsible party. Prior to this position I was promoted from the customer service contact center. Where I handled various calls ranging from outage, credit and billing. I analyzed account information to determine the cause of high bill inquiries. I handled disconnections/ reconnection of service and payment plan arrangements to prevent termination of service.
