Laura Gomez, Database Administrator

About

International business and finance professional with a diverse background in customer service, database management, and client success. Experienced in coordinating international events, managing customer relationships, and optimizing operational processes. Skilled in providing proactive support, resolving issues promptly, and ensuring customer satisfaction. Proficient in CRM systems, data analysis, and developing strategies to enhance efficiency and streamline operations. A collaborative team player with a strong attention to detail and a commitment to delivering high-quality service. Excels in multitasking, problem-solving, and adapting to dynamic work environments. Eager to leverage expertise to drive success in a dynamic work setting.

Experience

Cooperative Baptist Fellowship

Aug 2024 – Present

Remote

Database Administrator

1. Oversee the setup, configuration, and maintenance of databases used by CBF to ensure data integrity and security. 2. Perform accurate data entry, update records, and maintain database accuracy by regularly reviewing and cleaning data. 3. Create and maintain documentation related to database procedures, user guides, and best practices for future reference. 4. Work closely with other departments to understand their data needs and provide solutions that enhance their operational efficiency.

World Communion of Reformed Churches

Jul 2023 – Jun 2024

Hannover, Germany

General Assistant

1. Coordinated participant communications, created invitation letters, and managed health insurance documentation for visa processes during consultations. 2. Moderated consultation sessions, developed guides, schedules, and addressed inquiries to ensure smooth operations. 3. Managed CRM database, updated member information, extracted data for statistics, and enhanced database efficiency. 4. Edited and translated website content using WordPress to improve accessibility and user experience. 5. Organized bank statements, maintained Excel records for reimbursements, and assisted in bill organization for the finance department.

Valutico

May 2022 – Jan 2023

Remote

Customer Success Manager

1. Managed a portfolio of clients, ensuring their satisfaction and success by providing proactive support and addressing their needs. 2. Ensured accurate reflection of customer data across all internal and external systems. 3. Collaborated with internal teams to resolve customer issues, address their needs in a timely manner and meet customer expectations. 4. Assisted in the preparation of training materials for clients and worked on assignments related to onboarding clients. 5. Developed and implemented effective strategies to streamline data mapping processes, reducing errors, and enhancing efficiency.

Education

Universidad Autónoma del Caribe

Jan 2017 – Jul 2024

Professional in International Business and Finance, International Business

Servicio Nacional de Aprendizaje SENA

Jan 2015 – Dec 2016

Marketing and Sales Technician, Marketing

Laura Gomez

Database Administrator

Skills

Languages