Lauren Barroso , Virtual Assistant/ ESL Teaching/ Communicator/ Public Relations/ Customer Service

About

Hi, I’m Lauren Barroso, a motivated and multilingual professional with a background in Public Relations, Customer service, and Project assistance. I hold a Bachelor’s degree in English with a minor in French, and I’m fluent in English and Spanish, with intermediate knowledge of French. I’ve worked in both hospitality and administrative roles, gaining valuable experience in communication, guest services, and document management. Whether welcoming guests at the front desk or supporting teams with project coordination, I always bring a proactive attitude, strong organizational skills, and a genuine commitment to delivering excellent results in every task I take on.

Experience

Riviera Casino Club

Apr 2025 – Present

Paramaribo

Front Desk Receptionist and Guest Relations Officer

- Welcomed and registered guests, providing a warm and professional first impression for the club. - Handled phone and in-person inquiries regarding club events, membership benefits, and casino services. - Maintained accurate logs and documentation related to attendance, guest feedback, and internal communications. - Addressing and resolving issues that arise during the course of the shift. - Managed guest check-ins, reservations, and VIP access while ensuring compliance with security and ID verification protocols.

HUMUS Group Suriname

Aug 2024 – Nov 2024

Paramaribo

Project Assistant

- Organizing project files and maintaining document management systems. - Assisting with the preparation of reports, presentations, and project updates. - Helping monitor the project’s progress and reporting any delays or issues. - Addressing and resolving issues that arise during the course of the project - Maintaining accurate and up-to-date project documentation. - Assisting with project evaluations and reviews, including post-project analysis.

Gran Almirante Muthu Hotels

Jul 2023 – Sep 2023

Cuba

Public Relations Intern

- Acquired experience in Customer Service and managed other activities like supervising reservations and private dinners. - Also served as a guide for visitors and possible customers of the hotel, showcasing the hotel's services and facilities

Education

World TESOL Academy

Jul 2024 – Feb 2025

Certification , ESL Teaching

University of Holguin

Sep 2019 – Dec 2023

Bachelor's Degree, English Language and Literature with a minor in French

Lauren Barroso

Virtual Assistant/ ESL Teaching/ Communicator/ Public Relations/ Customer Service

Skills

Languages