I'm a customer service specialist with six years of relevant experience. I have over nine years in computer experience, including Adobe and Microsoft software, as well as three years of call center and data entry experience. I have recently also earned a year of supervising and training experience.
Experience
Tennessee Department of Human Services
Jan 2023 – Present
Remote
Subject Matter Expert
I am currently employed at the Tennessee Department of Human
Services as a contractor. My role here includes creating custom tailored
newsletters for the program, managing and supervising fellow
employees, as well as updating subordinates on new procedures. My
position is a “Subject Matter Expert,” meaning that I relay pertinent
information to coworkers seeking clarification. Between managing
employees and updating my team on information, I also assist customers
via email on state and government funded programs. My Quality
Assurance score is 100% and has stayed that way for quite some time.
