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Lauren Cantrel

Supervisor, Data entry, Customer Service.

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San Antonio, United States
Subject Matter Expert at Tennessee Department of Human Services
Joined May 23, 2024

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About
I'm a customer service specialist with six years of relevant experience. I have over nine years in computer experience, including Adobe and Microsoft software, as well as three years of call center and data entry experience. I have recently also earned a year of supervising and training experience.
Experience
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Tennessee Department of Human Services
Jan 2023 – Present
Remote
Subject Matter Expert
I am currently employed at the Tennessee Department of Human Services as a contractor. My role here includes creating custom tailored newsletters for the program, managing and supervising fellow employees, as well as updating subordinates on new procedures. My position is a “Subject Matter Expert,” meaning that I relay pertinent information to coworkers seeking clarification. Between managing employees and updating my team on information, I also assist customers via email on state and government funded programs. My Quality Assurance score is 100% and has stayed that way for quite some time.