Lauren Hendricks

MS Engineer | Cisco | Microsoft Exchange

Message

Intro

Port Elizabeth, South Africa

MS Engineer L1 at NTT DATA

Studied IT at CTU

Information Technology & Services

Joined July 27, 2023

Skills

Languages

English

Native or Bilingual

Afrikaans

Native or Bilingual

About

I am a Technical Support Consultant with 4 years of

experience.My

skills includes but are not limited to : Cisco Call Manager,Azure Active Directory, Microsoft Exchange,IPT, 1st and second line desktop Support. I’m a natural problem-solver. I find it rewarding to dig deep and uncover solutions to challenges.I adapt easily.I am Hardworking,dedicated and self-motivated.

Experience

NTT DATA

Jun 2022 – Present

Port Elizabeth, South Africa

MS Engineer L1

I am currently working as a MS Engineer L1 focusing mainly on Cisco and Microsoft Exchange related queries. Other duties include working with IPT clients,desktop Support,Azure Active Directory,Service Now,Duo.

Axxess DSL

May 2020 – Jun 2022

Port Elizabeth South Africa

Technical Support Consultant

My duties as a technical Support Representative for an ISP included assisting clients telephonically and via online chat with internet related queries,eg: no connectivity,latency,slow speeds.Configuring routers,external devices. Capturing payments and assisting with billing queries. Assisting with Webhosting and Sales queries.

Education

CTU

May 2019 – Sep 2019

Comptia A+ and Comptia N+, IT