• 5+ years of experience in customer service and providing positive satisfaction through documented surveys and analyzed results.
• Developed relationships with key clients, resulting in 25% increase in company revenue.
• Collaborated with cross- functional teams to improve product offerings and increase customer engagement, resulting in a 10% increase in customer retention.
• Proficient in business-related software, including MS Excel and MS Word
Experience
The RTAstore
Sep 2021 – Apr 2023
Remote
Customer Account Specialist
Executed strategies to develop and expand sales of services to existing customers.
• Maximized customer case support capability through proper planning and scheduling techniques.
• Verified customer pricing terms and conditions, providing purchase order status and shipment information.
• Assisted internal and external customers with questions and concerns.
• Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.
• Checked on status of claims payments and wrote appeal letters for denial on claims.
• Conferred with customers by telephone or in person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.
• Answered customer questions regarding problems with accounts.
