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Laurie Blake

Customer Service Agent

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Intro
Kidbrooke, United Kingdom
Customer Service Agent at TELEPERFORMANCE
Studied Sage Accounts Introductory & Intermediate, Manual Book Keeping, CLAIT computer literacy course, ECDL computer course at Ystrad Mynach College
Studied IT - Microsoft Excel, Microsoft Access and Sage Line 50 at Vitcc, Tredomen
Studied Passed 10 GCSE's in Geography, History, IT, French, Art, Science: Double Award, including English Lang/Lit (B) and Maths (C) at Pontllanfraith Comprehensive School
Joined February 6, 2023

Skills

Languages

English
-
Native or Bilingual
About
I am an honest, friendly and confident person with excellent communication skills who has the ability to work well within a team and can work alone when required. I am a courteous person who is keen to learn new skills and enjoys meeting new people. I have excellent timekeeping, always remain conscientious and complete work to the best of my ability, even whilst under pressure. I mainly have a customer service background in various roles within sales and administration which I have thoroughly enjoyed. I would benefit any organisation that is looking for a customer service or administration based employee
Experience
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TELEPERFORMANCE
Jan 2023 – Present
Homeworking
Customer Service Agent
Working for the DWP helpline regarding the setting up and management of Universal Credit claims. Continuing DWP contract from Serco
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Serco
Mar 2021 – Jan 2023
Homeworking
Customer Service Agent
Working for the DWP helpline regarding the setting up and management of Universal Credit claims. Was working as part of the NHS Track and Trace program. Calling cases and contact about their self-isolation, gathering information, offering help and advice as needed.
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Mirus
Feb 2020 – Mar 2020
Llanishen, Cardiff
Reception Administrator
Dealing with incoming and outgoing communication and all aspects of post Running a busy office including updating databases, photocopying and all other administration tasks.
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Mirus
Aug 2019 – Sep 2019
Llanishen, Cardiff
Reception Administrator
Dealing with incoming and outgoing communication and all aspects of post Running a busy office including updating databases, photocopying and all other administration tasks.
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Blackwood Miners Institute
Jun 2019 – Aug 2019
Blackwood, Caerphilly
Box Office Receptionist
Providing excellent customer service and first point of contact for the venue Opening and closing a busy box office, cash handling and end of day banking Sell tickets to shows and classes in person, over the phone and from the internet Maintain customer mailing lists and databases using the venue’s computerised box office system Shredding and disposing of confidential paperwork
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Mirus
Apr 2019 – Jun 2019
Blackwood, Caerphilly
Reception Administrator
Dealing with incoming and outgoing communication and all aspects of post Running a busy office including updating databases, photocopying and all other administration tasks.
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Blackwood Miners Institute
Dec 2018 – Jan 2019
Blackwood, Caerphilly
Box Office Receptionist
Providing excellent customer service and first point of contact for the venue Opening and closing a busy box office, cash handling and end of day banking Sell tickets to shows and classes in person, over the phone and from the internet Maintain customer mailing lists and databases using the venue’s computerised box office system
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Groundwork
Nov 2018 – Dec 2018
Blackwood, Caerphilly
Reception Administrator
Updating the contacts database and taking all forms of outside communication. First point of contact when visiting building. Sort and record all mail upon arrival. Volunteering Role
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CeX
May 2018 – Jun 2018
Cardiff, Wales
Sales Assistant
Providing excellent customer service and helping to maintain the shop floor Buying and selling dvd’s and technology to customers Working at the tills, booking items in for testing and warranties
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Dorothy Perkins, Arcadia Ltd
Jul 2015 – May 2018
Blackwood, Caerphilly
Sales Advisor
Working at the tills, serving customers and maintaining the changing rooms Providing excellent customer service and helping to maintain the shop floor Sorting, tagging and hanging items to sell and setting up displays for the shop floor and window Overseeing deliveries, opening and closing the store when required
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Argos
Oct 2014 – Mar 2015
Blackwood, Caerphilly
Store Colleague
Working at the tills, serving customers and helping to achieve store targets Working at the collection desk giving customers their items Providing excellent customer service and helping to maintain the shop floor Seasonal work
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Ramsdens Financial Limited
Aug 2013 – Feb 2014
Blackwood, Caerphilly
Branch Assistant
Providing excellent customer service while working towards weekly targets Making and receiving phone calls to customers Gold and silver, testing and buying Selling jewellery and stocktaking Buying and selling foreign currency Buying mobile phones and tablets Pawnbroking for customers in need of short term financial assistance
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Cancer Research UK
Nov 2011 – Feb 2012
Blackwood, Caerphilly
Shop Assistant
Providing excellent customer service Sorting, tagging and shelving items for sale Steaming clothes, bagging and weighing rags to be sold for recycling Maintaining the shop floor, cleaning and tidying as required Culling stock on shop floor on a regular basis Setting up displays in shop window and the jewellery counter Helping manager as needed
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Cunningham Lindsay
Apr 2010 – Jun 2010
Cardiff, Wales
Clerical Assistant - Internship
Creating and filing letters to clients and other companies Organising and distributing mail and recording it in the computer system Inputting and updating insurance claims into the computer system Using e-mail, photocopying and faxing Telephoning companies to request and receive information regarding claims Ensuring confidential information is kept securely Assisting colleagues as needed as part of an effective team
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Caerphilly County Borough Council - Internship
Oct 2009 – Apr 2010
Blackwood, Caerphilly
Clerical Assistant
Creating, filing and sending letters to tenants Operating the fax, photocopying and shredding machines Re-organising and maintaining the filing system Updating data on the computer system and logging in changes of status in tenants records. Maintaining confidentiality & adhering to Data Protection Act Legislation Assisting colleagues as needed
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William Hill
Mar 2006 – Aug 2006
Blackwood, Caerphilly
Customer Service Assistant
Greeting customers, helping with problems and assisting them with placing bets Operating EPOS tills, taking betting stakes and paying out on bets Performing cash reconciliation and banked takings Maintaining the shop floor, refilled stands and served tea, coffee or snacks to customers
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William Hill
Jun 2005 – Aug 2005
Blackwood, Caerphilly
Customer Service Assistant
Greeting customers, helping with problems and assisting them with placing bets Operating EPOS tills, taking betting stakes and paying out on bets Performing cash reconciliation and banked takings Maintaining the shop floor, refilled stands and served tea, coffee or snacks to customers
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Carousel Recruitment
Feb 2001 – Aug 2001
Newport, Wales
Business Administrator
Meeting and greeting customers as first point of contact Typing letters, handling CVs, sending and receiving emails, taking inbound telephone calls, ordering stationery and all general administrative activities
Education
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Ystrad Mynach College
Sep 2009 – Jun 2010
Sage Accounts Introductory & Intermediate, Manual Book Keeping, CLAIT computer literacy course, ECDL computer course
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Vitcc, Tredomen
Jan 2007 – Dec 2008
IT - Microsoft Excel, Microsoft Access and Sage Line 50
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Pontllanfraith Comprehensive School
Sep 1995 – Jun 2000
Passed 10 GCSE's in Geography, History, IT, French, Art, Science: Double Award, including English Lang/Lit (B) and Maths (C)
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