While in school, I worked hard to hone my organization and communication skills. I am focused and attentive to detail when addressing high-volume task loads to meet deadlines. I am inspired by making a positive impact by applying organization, and communicative skills and my problem-solving abilities allow me to address challenges to achieve results.
Experience
NICE Global
Sep 2019 – May 2021
Montego Bay, Jamaica
Supervisor
● Provided day-to-day guidance of information about sales directions, new products being developed by clients, competitive activities, understanding all product requirements, and customer requirements.
● Collaborate with client to ensure that targets are aligned.
● Responsible for team meetings, identify Key Performance Indicators (KPIs) and coach and counsel supervisors to KPI success.
● Monitoring, planning, assigning, and directing work; appraising performance.
● Rewarding and disciplining employees; addressing complaints and resolving problems.
● Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, coach and develop team member as needed.
● Reviewed and confirmed that all final paid hours correspond with timesheets.
Alien Consulting
Dec 2020 – May 2021
Chicago IL
Logistics - Customer Service
● Maintaining a positive, empathetic, and professional attitude towards customers at all times.
● Communicating and coordinating with colleagues as necessary.
● Oversaw and managed on-boarding processes and programs for successful integration of new clients and employees through Zendesk, shopify, and Salesforce.
Vistaprint
Jun 2012 – Jan 2019
Montego Bay, Jamaica
Customer Care
● Provide chat one-on-one, real time, text based interactive conversation with customers, through Zendesk, and Salesforce.
● Participate in cross-functional communications and meetings to support the team/domain/center, through Slack.
● Addressed customer complaints and mitigated dissatisfaction employing timely and effective solutions.
● Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.
